Question about Krups Orchestro Dialog FNF2 Espresso Machine

5 Answers

I have a Krup Orchestro Dialog Autocapuccino fully automatic espresso machine. When I try to use the machine, it warms up properly, rinces correctly, grinds the coffee, makes the usual noises, few drops of coffee come out, it stops and the read out says press hot water, when I press hot water, it goes its part properly, stops and the read out shows ready, I press again for a cup of coffee, and it again grinds, does not make coffee and asks me to press hot water button. I cleaned the machine twice and descale it, it did not help. The grinder is working properly because there is always the usual cake residue in the waste container, this happens every time, I have tried it tens of times, wasted my super expensive coffee to no avail, please help

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  • 10 more comments 
  • Justme1265 May 21, 2008

    I did try your solution several times, even left it unplugged for over 2 weeks, to no avail

  • Justme1265 May 21, 2008

    I did try your solution, had the machine unplugged for days at a time, to no avail.

  • Justme1265 May 21, 2008

    Many thanks, my machine is not listed as a recall, I have spoken witn Krup about it, they gave me the solution of using this site.

  • Justme1265 May 21, 2008

    The advise I got from you, unfortuntely is no help at all. Kindly help me or get someone else's help for me.
    Thanks

  • Justme1265 May 21, 2008

    Tried them both, they do not apply to my machine.

  • Justme1265 May 21, 2008

    Need another expert opinion, none of your solutions have worked.
    Thanks

  • Justme1265 May 21, 2008

    What do you mean by "a hard reset"?

  • Justme1265 May 21, 2008

    Your solutions do not apply to my machine, the ones that apply, did not work, kindly get me other solutions or a different expert.

    Thanks

  • Justme1265 May 21, 2008

    None of your solutions have worked.
    Kindly let me have the name, phone number and address of a repair center for my machine in Manhattan, New York.
    Thanks

  • Justme1265 May 21, 2008

    Yes, I did use the tablets.
    After pressing hot water, the next message is "machine ready"

  • Justme1265 May 24, 2008

    Thanks, but none of your recommendations worked, we are doing away with the machine and buying a more reliable kind.
    Kindly take the necessary steps to refund the fee you charged me for the advice as per your written waranty

  • Justme1265 May 24, 2008

    Sorry, your advice was of no help, we are throwing away the machine and purchasing a more reliable kind.
    As per your waranty, the fee I was charged is to be refunded to me.
    Thanks

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5 Answers

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  • Master
  • 3,037 Answers

The tube that the coffee comes out would seem to be blocked. My suggestion is to take some air pressure from an air compressor and blow it into the nozzle and see if you can blow anything out.

Give this a try and let me know if it helps, if not let me know.

Posted on May 21, 2008

  • 2 more comments 
  • Benjamin Patri
    Benjamin Patri May 21, 2008

    Please let me know if you have any questions on how to do this. The only other spot I would look is to the pump. When it does give you some coffee, is it coming out normally or less than usually and how does it come out compared to when you first got it? let me know as this can help narrow down the problem

  • Benjamin Patri
    Benjamin Patri May 21, 2008

    The air won't damage anything as long as you know what you are doing. As long as you don't seal the compressor nozzle into the tube, no damage will occur

  • Benjamin Patri
    Benjamin Patri May 21, 2008

    you could also try running a steel wire with a brush at the end into the tub to clean it

  • Benjamin Patri
    Benjamin Patri May 24, 2008

    Were you able to fix this, if so then please give me some feedback by rating my solution. If you need any more help, I would be glad to assist you, just ask.

    thanks and Have a Great Day!

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  • Master
  • 788 Answers

When you ran the cleaning cycle did you use the Krups cleaning tabs?

Posted on May 21, 2008

  • Dean Joly
    Dean Joly May 21, 2008

    Does the "Press Hot Water" message alternate with another message?

  • Dean Joly
    Dean Joly May 21, 2008

    Turnpike Appliance

    3495A Lawson Blvd.

    Oceanside, NY 11572

    516-486-5700

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  • Krups Master
  • 19,396 Answers

The pump appears not to have enough pressure , you should call Krups to get a replacement.

Posted on May 21, 2008

  • 2 more comments 
  • Ginko
    Ginko May 21, 2008

    You have a faulty pump, hard reset is unlikely to help in this case.
    Ask other experts were to find a repair centre in your area.

    Good luck


  • Ginko
    Ginko May 21, 2008

    Hard reset is unplugging power cable for some time, to solve electronic problems. In your case start finding Krup phone number, or a repair technician in your area, as you do not seem a DIY expert on this kind of machine.

    Regards


  • Ginko
    Ginko May 21, 2008

    Last thing blowing with the compressor right inside the water pipe can cause further damage.

  • Ginko
    Ginko May 21, 2008

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  • Master
  • 2,712 Answers

Try THIS article..It should help.

Posted on May 21, 2008

  • Swilin Sampson
    Swilin Sampson May 21, 2008

    Try THIS as well.

  • Swilin Sampson
    Swilin Sampson May 24, 2008

    please send an email to premium.support@fixya.com and request the refund.

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  • Master
  • 6,966 Answers

Hi,

Initially, have you tried a full hard reset? If not, pls unplug from the mains. Most current devices would reset and revert back to factory default settings (assuming no internal hardware fault) when unplugged for a considerable period of time (from a few minutes to a couple of hours). Of course doing a hard reset erases all glitches.

Pls post back for any development(s) or even the lack of it.

Hope this be of initial help/idea. Good luck and kind regards.

Thank you for using FixYa.

Posted on May 21, 2008

  • Louie  Role
    Louie Role May 21, 2008

    As posted, initially, then perhaps you would like to check and consider a "Recall Alert" on some models of Krups Epresso Machine. Pls reference this page.

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