Remove the memory card(if any) and backup all your data into a pc which has an updated virus guard.Then format your memory card from a pc.then use nokia software updater(which is awailable for free on nokia's official website) and do a software update.then insert the "FORMATTED" memory card(if any) and restore your data back
It is possible that the phone has hung up because there are errors in the software. So to reset remove the battery and the memory card from the phone. Using your PC , scan the memory card for any corrupt files or media files with virus- it is possible when they are downloaded from unsafe sites. If so remove or format the card. Copy only valid files to the card and do a scan before it is replaced. Now replace the card and battery and switch on the phone. If the phone hangs up or is slow when it is switched ON , then it is confirmed that the software has errors and will need a reinstallation.
Seeking help from the authorized service /support centre is most ideal. Take estimate and decide.
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First download and install Pheonix. Nokia Phoenix Service Software 2011 - Download secondly Download flash file from this link7210c flash file or Nokia flash file and install it to C / programme files/pheonix..after finished this installation open pheonix Inside the interface at the> left top <there you see "File" click there and choose "open file" and then select the approprait Product type i.e"which is written in the back banel inside the battery of every Nokia(Type RM-000).After doing this again at the left top count from "File"1..2..3..the 4th one is "Flashing" press there when you click there you'll see three icon just select the "Firmware Update" again you'll see another interface.Look at the product code there should be blank and put your "mouse tool" at the straight end from the "Product Code" there is a Botton and choose the code which is written in the back side of your phone.e.g CODE:0000000.if the same code does not found just take one.After this you can see "Dead phone USB flashing" click that box.Now this is the last stage... Connect your phone with the USB to your PC and let the driver install ...wait for a moment.(If your phone working).Lastly after just finished (In case your phone is Dead,unable to switch on in normal mode start from here) Connect the phone to pc without powering...insert good battery and Click the "Referbish" after this, a message will prompt you "press power botton" press it and wait untill the phone will Restart automaticlly in normal mode 10-15 minutes.If you cannot understand just make a Reply thanks for visiting fixya.Good luck
Possible that the phone has hung up because there are errors in the software and so the music player is not working. So to reset remove the battery and the memory card from the phone. Using your PC , scan the memory card for any corrupt files or media files with virus- it is possible when they are downloaded from unsafe sites. If so remove or format the card. Now replace the card and battery and switch on the phone. If the phone hangs up then it is confirmed that the software is corrupt and will need a reinstallation. Seeking help from the authorized service /support centre is most ideal. Take estimate and decide.
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