Take a paper clip and straighten it. Easy goes - insert it in the small hole in the tray, just a little at a time. When you start to feel resistance, gently push a tiny bit more, and the tray will open. But do remember - be careful, don't just jam it in or you may damage your DVD as well as your tray. Sounds like you may need to have a new drive installed.
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Sorry but i mentioned that i don't have a tray but instead there's a slot for inserting the disc.
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