Go to the printer troubleshooting in your computer.
Click start at lower left of your computer screen.
Click control panel.
Click printers and other hardware.
Click printers and faxes.
Click troubleshoot printing at the left of the screen.
A new window will appear.
Click "my document doesn't print at all.
Click next.
Follow the questions on the screen.
If this does not give you a solution, then start over and you will come to a page that will link to Microsoft to get help.
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