Question about HP 1040 Plain Paper Inkjet Fax

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Receiving error My boss keeps trying to fax me and on her end it says busy, but my machine and phone line are both open. Also it just tells me "receiving error, please ask sender to try again", but won't tell me what the error is? I am getting extremely frustrated and don't know what to do....Please help. thanks Lynn

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  • Anonymous Jul 10, 2008

    My 1040 fax, the second one I've bought, still does not reliably send faxes. Most of the time, it takes at least 6 tries before it goes through. I call the party I am trying to fax to, and they tell me their line is free and they have been receiving other faxes without any issues.



    I bought a second HP 1040 fax because I liked its size and simplicity of style. When my first one started to not work, I figured it may have been struck by lightning, even though there were no outward signs of ignition and no other phones or electronics in my office were problematic.



    I called HP tech support about a month ago regarding my second fax machine HP 1040. They suggested I change a setting and that seemed to work the first few times. Now I still get issues and have become rather frustrated in having to deal with tech support in India.

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Ok...so I fixed my own problem. I had printed out a system data sheet on my fax machine and found out that the "error" was in under sending confirn, so I went into my menu to the sending confirm section and turned it off. Then my boss tried sending the fax and it came through like nothing was ever wrong...I think the other day when my Iguana got in my office, he must have done something, as I found him perched on my fax machine....hmmmm. Thanks for the follow-up email.

Posted on Apr 10, 2008

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