Question about HP 1040 Plain Paper Inkjet Fax

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Receiving error My boss keeps trying to fax me and on her end it says busy, but my machine and phone line are both open. Also it just tells me "receiving error, please ask sender to try again", but won't tell me what the error is? I am getting extremely frustrated and don't know what to do....Please help. thanks Lynn

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  • Anonymous Jul 10, 2008

    My 1040 fax, the second one I've bought, still does not reliably send faxes. Most of the time, it takes at least 6 tries before it goes through. I call the party I am trying to fax to, and they tell me their line is free and they have been receiving other faxes without any issues.



    I bought a second HP 1040 fax because I liked its size and simplicity of style. When my first one started to not work, I figured it may have been struck by lightning, even though there were no outward signs of ignition and no other phones or electronics in my office were problematic.



    I called HP tech support about a month ago regarding my second fax machine HP 1040. They suggested I change a setting and that seemed to work the first few times. Now I still get issues and have become rather frustrated in having to deal with tech support in India.

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Ok...so I fixed my own problem. I had printed out a system data sheet on my fax machine and found out that the "error" was in under sending confirn, so I went into my menu to the sending confirm section and turned it off. Then my boss tried sending the fax and it came through like nothing was ever wrong...I think the other day when my Iguana got in my office, he must have done something, as I found him perched on my fax machine....hmmmm. Thanks for the follow-up email.

Posted on Apr 10, 2008

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Error 386


Hi Error 344,

Is telling you the remote end has hung up the call which means it may not be a fax number (you called a voice line number for example, you can confirm if it as fax by just calling the number on your phone if you hear the whistles of a fax then that's not the cause).

I'm not familiar with the HP model but if it is "Super Group 3" (you can tell this if the transmission speed is capable of above 14.4kbps) and you're trying to call an older fax the remote machine may not be able to recognise the "Calling tone" your machine is sending and so it hangs up. You can try to remedy this by temporarily disabling Error Correction Mode (ECM) in your machines fax set up menu this will disable the Super Group 3 capabilities of the fax and maximum transmission speed will be reduced to the older Group 3 machine. HP website recommends the following:
Error Code: 344, 345, 346, 347, 348, 349 ECM, 350 ECM, 351 ECM, 352 ECM, 353 ECM, 354, 355 Definitions
  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.

Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.

Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

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If not, then the cabling or line are faulty. Talk to your carrier. If yes then replace the cable on the fax (if possible) or have it looked at.

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U need to check the phone line. U can hook any single line phone to the phone line, check for tones without background noise.

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Set up


So what do you need to know, tell me I'll help mate

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