I am in the military and we bought one of your sentry safes and never used it before. Now that we are trying to use it we lost the instructions and the door is lock. But we never set a combination to it what can I do, Is it possible for us to get it open and to get the instructions sent to us?
If you need your lost combination, you must send in a notarized letter stating you are the owner of the safe. The link below will tell you everything that you will need to get your combination:
http://www.sentrysafeshop.com/Lost-Combination-Sentry-Safe-Combination-p/lost%20combination.htm
SOURCE: How do I open the combination lock to my sentry home safe?
Locksmiths advise these Opening instructions for sentry fireproof electronic security safes. Insert the tubular sentry key into the lock to the left of the key pad. Turn the key all the way to the right until the plunger pops out. Press the five-digit factory code. The green Proceed light will come on. Pull the handle down; to crack the sentry door open.
sentry safes opening instructions for 4 # combo locks
Turn the dial to zero.
Turn the dial to the left (counterclockwise) four times to the first number of the combination (pass the first number of your combination three times, stopping on it the third time).
Turn the dial to the right (clockwise) three times to the second number of the combination (pass your second number twice, stopping on it the third time).
Turn the dial to the left (counterclockwise) two times to the third number of the combination (pass the third number of your combination one time, stopping on it the second time).
Turn the dial to the right to the last number (stop the first time on your last number).
Pull the handle down to crack the sentry safe open.
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