Dvd is not playing on the player

Since it is a dual DVD/Video player is the Video selected as active? You should have a button switching between DVD and Video!

Try this

1.While the previews are playing, press the Menu Button on your DVD player remote to access the DVD's Main Menu.
2.Go to Scene Selection and press your Enter or Ok button on your DVD player remote.
3.Highlight Scene 2 and press the Enter or Ok button. This will start the DVD in Scene 2.
4.Use your rewind or reverse button on your DVD player remote to rewind back to the beginning of Scene 1.

Walt Disney Home Entertainment Technical Support
1-800-723-4763, Monday's 9:30-7:30 and Tuesday through Friday 9:30-6:30 CST

Excerpt from email tech support Walt Disney

Please get the code here : www.regionfreedvd.net/ www.dvdripper.org/dvd-region-codes-vs-ntscpal/ www.regionfreedvd.net/players.html
www.dvdreviewer.co.uk/Forums/...region_code/page1
Best Regards, Jay__dr67y

One simple solution is to unplug the unit for 30 seconds then plug it back in. Worked like a charm for me.

when i load the disc it spins for 5-7 seconds then quits and the poer light, play light and loading light flash continously. model p421

The following solution was posted on Whirpool.

Turn on the unit with no disc in the unit. The No Disc message should be visible
Press the following keys in this sequence
Repeat (not the A-B Repeat, just the plain Repeat)
Fast rewind button (just below the Disc Menu button)
Play button
Down button
Down button
Right Button

The number 9 should now appear towards the left of the screen.

Open then close the disc draw

Turn off the unit and then on again. You should now be able to play DVDs from any region

call support from manufacturer on how to reset your player,
For instance, on Samsung players after it is powered on you hold in both channel buttons for 10 sec and the player restarts. that fixed mine that had the same problem

remove remote controll batteries and replace it , possibility get new ones

sound like the lazer drive unit is faulty.
Expensive to fix.
My suggestin is by a new one.

From the manual:
Press STANDBY/ON to put the system in standby, then press and hold the front panel (stop) button for about 8 seconds until the display shows Mem.clr?.
Press the front panel I<<<< or the >>>>I button so that the display shows Interlace?.
Press the front panel >/II button to set to interlace & switch the system back on.