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If, you go on www.youtube.com and ask how to remove the cover on a Singer sewing machine, they show you step by step and best of all it is free. Good luck.
Make sure the bobbin is seated all the way on the winding pin. There may be an adjustment for it--a technician can probably fix it for you. However, you can also try lifting the thread with a pencil tip just before it winds onto the bobbin. Some of my machines wind the thread unevenly (more on the bottom than the top of the bobbin) and I balance it out by lifting it when winding.
i was having the same problem. try putting in a new slide plate - the pressure from it holds the bobbin down, but it wears thin after a while. fixed mine.
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