Question about IdentityGuard Cross-Cut Shredder

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Won't stop running in auto mode

Identity guard 10S cross cut shredded. Just out of warranty (naturally!) and will not stop running. Have to remove off the bin to stop it. It was not overheated and only ran about 3 minutes with less than 10S at a time.

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This is an issue with the paper feed sensor if it is mechanical switch there may be paper holding switch in active position if it is a elecronic sensor (looks like the bulb on the end of a remote located in the center on both sides of the paper slot) it may simply need to be cleaned with a Q-tip dipped in rubbing alcohol. If cleaning or unsticking switch does not work you will have to contact the manufacturer for any parts replacement.

Posted on Mar 21, 2008

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Open the case and clean out the sensor eye on the input slot. You have a piece of paper coverring the electric sensor.

Posted on Feb 19, 2011

  • knightsna Feb 19, 2011


    1) Don't run any sticky paper through the machine. The small pieces of paper tend to stick to the hole for the visual sensor that turns on the auto sheet feeder. Once it is covered it will run continously.

    2) Because the hole that the sensor is in is deep and in the slot chanel, you will have to remove the back of the housing to access the port to clean it.

    3) Never run plastic through the shredder. it will quickly wear out the heavy duty shredder.



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your question should be able to be answered here 1-800-789-1331 I tried to find info on decibels but unlike FELLOWES they don't seem to provide that but try this number and they should be able to help you

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