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take off side plate and loosen pressure ft screw . it should snap down. make sure the foot stays align wit the needle. u want the foot slot with needle in ctr.
that use to happen to me on my sewing machines, I would rethread the machine to make sure the thread is not caught on anything like the thread spool, or around anyone of the thread guides
also for both top & bottom threads, I keep a thread tail of 3 to 6 inches & before I start sewing I pull the thread behind the needle to the back of the machine & the I put the fabric under the foot & start sewing & now I don't have that problem anymore
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