I think the chain brake is tripped. If you have not removed the clutch cover good. Do not! Grasp the forward most handle and pull it slowly aft. It may require a little additional force at rear most position. You may hear a loud click when a detent engages a keeper, no need to panic. If you forced the cover off reply below with the model and serial numbers and I will help reset it with it removed from the saw. Reply below if needed. HTH
Lou
On some of the new chain saws there is a safety switch on the guard in front of the handle, it goes forward to lock the chain and pull it back to unlock the chain sometime make sure it is in the it is pulled back and check to see if it is still hook up to the switch.
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I think the chain brake is tripped. If you have not removed the clutch cover good. Do not! Grasp the forward most handle and pull it slowly aft. It may require a little additional force at rear most position. You may hear a loud click when a detent engages a keeper, no need to panic. If you forced the cover off reply below with the model and serial numbers and I will help reset it with it removed from the saw. Reply below if needed. HTH Lou
Well you have the best chainsaw made, so not to worry, I'm sure it is something simple. First, take off the cover, check to see if the chain is in it's groove on the clutch. If not, put it in there, tighten up the blade and tighten up the cover., If it is in the groove, it must be the clutch. I would take it back, tell them you have a bad clutch, tell them to change it, don't let them torque it on, just snug it up, they always strip the bolt when they torque them on. And you will never get it off. A real simple fix and fairly inexpensive.
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