Symantec Norton Antivirus 2009 1-User - Windows for PC  Logo

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Posted on Feb 17, 2010
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Tried to renew added Visa number with no success I don,t want to be charge twice if I fill it out again It did not download .What am I suppose to do.Can you please help me. Julie Gibson

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montesmack

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  • Expert 87 Answers
  • Posted on Feb 17, 2010
montesmack
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Joined: Feb 16, 2010
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This link will take you to their site
http://www.symantec.com/norton/support/contact/contact.jsp
fill it out to get their number. 24/7
they will be happy you called to fix the problem.




  • montesmack Feb 17, 2010

    I forgot to mention: from the link I gave you, you'll need to clic the link near the bottem left of the page the " click here to call us"

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Related Questions:

0helpful
1answer

When I paid for a renewal protection plan on Aug. 30, I could not download. Would you check to see what went wrong?

not to us,!!
you are super lost this is Fixya, PC computer repair help, free.
learn to read you bills or call your bank
ask them who billed you.
for sure not us.

contact them not us. thanks.
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Lost the intallation cd

Go to Cnet.com and download from Driver/Keyboad.
Free download.
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I ordered my norton program to be renewed on 9/19/10. I received a bill on my visa for 58.98. This charge was paid to visa on 10/15/10. Reference No. 1674, account no. 4144. This renewal has not...

first that there is no data that pusite Ponna that nobody can see you already are a personal thing and the other is trying to call the company and that you allude norton
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I tried to renew my skycaddy. I got on line but was told to download a update. which I did. Then as I proceded through the renewal it said to hit on the icon. Problem was the icon disappeared after the...

Did you download the courses of choice first before you tried to renew after applying the update?

If your membership has been renewed and the SkyCaddie still displays a renewal reminder, your renewal information was not successfully communicated to the SkyCaddie. To finalize the renewal process, please download the courses of your choice to the SkyCaddie from your Favorites list in CaddieSync. The download communicates your new expiration date to the SkyCaddie.
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Should not have been charged

You'll have to report the charge to your card issuer and request for a charge-back.
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I have just tried to renew my Norton 360 1 year subscription. My order number is 1860774787. I was told that my card was charged with £39.99 but I would have to download as I put the wrong password on...

Hi thelma_glend
now you are not telling where it is, but do this :
1.On the site where you bough it (purchase it) It has to bee a contact link, go there and write/phone to them, and tell them about the problem.
2. try to contact your bank and say you have not received the product you have ordered.
3. try to contact Norton Support and ask them :
http://www.symantec.com/norton/support/dtree.jsp?id=returns&selected_nav=&pvid=
You can also try to contact the support team thrue your product, I mean it is in the right corner(help or support).

See if you can use theese codes, the you get 25 % off the price : http://www.softwarediscountcodes.com/norton-360.html

I mean you have the possibility to return the produkt if you not have used it
Hope that helps
Have a nice day
If it not helps please return here.
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Problem with my Visa Account re: Norton products

I was able to get a phone number for Norton Symantec (Anti virus protection) from my Internet provider. Westnet.com.au and the problem has been resolved. Thank you for emailing me back. This morning I was not sure what I was going to do. But all is well now. Thank You, Barbara Martin, Queensland, Australia.
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