It may be there but your computer thinks it is not a mp3 player, Go to control panel -> Performance and Maintenance, then -> click the system Icon, -> Then the hardware tab, -> then the Device manager. Look for a Device with a Yellow mark or a Question mark. Delete this device and the go to the small computer icon at the top of the tree and right click and chose, scan for changes, if it finds the player chose Portable device and install that. If this does not work go to this tip posted here on this site, it is the best for mp3 player connection problems. Solve your MP3 Player Connection Problem.
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