Question about Sony VAIO CS VGNCS215JP

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My sony viao cs 36 is not able to load my user profile. even after i enter the real password for it. can u please tell me wht should i do to make it load my user profile because i have important work to finish and i cant do it without entering my profile.

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  • Mitesh Kr Anand May 11, 2010

    Are you getting any error message and Is the Computer able to boot to the Safe Mode by pressing the F8 key at Startup (at Sony/VAIO logo)?

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When I turn on laptop I get an error message that says "The User Profile Service service failed the logon. User profile cannot be loaded what do i do i cant not get on that laptop at all and i do my...


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I have a cect n97c and i can't seem to get the settings correct in the the phone to be able to send and receive mms. I've called t-mobile 20 times and they finally told me that i needed to contact the...


Create Data Account

3. Select Services
4. Select Data Account
5. Select GPRS
6. Choose an empty profile
7. Account Name enter T-Mobile WAP
8. Press Options
9. Press Done
10. APN enter wap.voicestream.com
11. Press Options
12. Press Done
13. User Name >Leave Blank<
14. Password >Leave Blank<
15. Auth. Type choose Normal
16. Press Done
17. Press Save
T-Mobile MMS

Create Profile


3. Select Services
4. Select WAP
5. Select Setting
6. Select Edit Profile
7. Select a profile
8. Choose Edit Profile
9. Rename Profile enter T-Mobile WAP
10. Homepage enter wap.myvoicestream.com
11. Data Account select GPRS
12. Select T-Mobile WAP
13. Connection Type select HTTP
14. Proxy Address enter 216.155.165.050
15. Port enter 8080
16. User Name >Leave Blank<
17. Password >Leave Blank<
18. Press Done
19. When prompted to SAVE please select Yes
20. Select Activate Profile
21. When prompted to Activate Profile please choose Yes
22. Press Done


Create Data Account

3. Select Services
4. Select Data Account
5. Select GPRS
6. Choose an empty profile
7. Account Name enter T-Mobile WAP
8. Press Options
9. Press Done
10. APN enter wap.voicestream.com
11. Press Options
12. Press Done
13. User Name >Leave Blank<
14. Password >Leave Blank<
15. Auth. Type choose Normal
16. Press Done
17. Press Save

Create Profile


3. Select Messages
4. Select MMS
5. Select Message Setting
6. Select Server Profile
7. Select a Profile
8. Select Edit Profile
9. Select a profile
10. Choose Edit Profile
11. Rename Profile enter T-Mobile MMS
12. Homepage enter http://216.155.174.84/servlets/mms
13. Press Options
14. Press Done
15. Data Account select GPRS
16. Select T-Mobile WAP
17. Connection Type select HTTP
18. Proxy Address enter 216.155.165.050
19. Port enter 8080
20. User Name >Leave Blank<
21. Password >Leave Blank<
22. Press Done

Reboot your phone
this should work i had the same problem

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1 Answer

I cannot log on. i type in my password which is correct i get the following message 'the user profile service failed the log on' also 'user profile cannot be loaded' is there a way round this as i cannot...


Hi! with respect to your words, we can clear two concepts those are, you can't login since "user profile failed" and you are no more since "user profile cannot be loaded", so we need to think about new account. please consider to enter the system in general way and later try to have new account with out error and have fine

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When i turn my computer on it will not allow me to login in. Once I enter my password it tell me that ''the user profile service service failed the logon, user profile cannot be loaded".


reinstall windows.  it may be a virus disabled and destroyed the profile service, so even if you were to boot into safe mode and attempt to access windows services and turn it on and start it automatically, when you rebooted to normal operation, it would still tell you it wasn't working or that it was corrupt.  you can try a repair install and that could possibly get things back to normal, but not remove the virus.  for that, you will need to connect the hard drive to another uninfected computer and run a full scan.

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User server logon failed


Hello and welcome to FixYa,

Can you get into safe mode? Or use an administrator account?
Your user account is probably corrupted, so you need to create a new one ...
Hope it helps

PS. to get into safe mode, just keep pressing F5 during startup (before the windows welcome screen)

You are usign Vista Home right?

Darko, Serbia

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