Question about Westell Wirespeed VersaLink (A99-327W11-00) Router (A99327W1100)

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Problem accessing router

I am having EXTREME difficulty getting into my router. I have a Westell VersaLink Model 327W originally supplied by Verizon for dsl. I am now with a cable company (Time Warner) and successfully reconfigured my router to work w/cable rather than dsl. It was working fine with my desktop (which DOES have a wireless card) but I couldn't get my son's new laptop (w/Vista) onto the internet although it did recognize the wireless connection. Note: His laptop WILL access the internet via our neighbor's wireless connection, so it's not his computer.
Stupidly I decided to rearrange, and once everything was reconnected I couldn't connect with the internet from my desktop anymore, although I'm getting a GREAT connection to the wireless. I decided to check the Westell's configs, but now when I tried to access the router it's asking for a password--why, I DON'T know b/c it wasn't asking for one before!--and I have NO idea what password it wants.
I'm very frustrated, can you tell? Time Warner insists it's my router's fault,...
anyway--that's all beside the point. Does anyone know how I can access my Westell to check the configs?? Typing in the access code ( on my browser screen just gives me the password request window.
Thanks for any light you can shed.
Susan Kaylor

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Re: problem accessing router

You can try the link below and see if you can get the default password..

Posted on Jan 04, 2008

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Re: problem accessing router

User name should be "admin"
and password should be "password"

Anytime you power down the modem it will reset to factory default. Also Verizon changed the ability to reconfigure your ip address. Originally when you entered your ip address or "dsl router" it would take you to the Westell site. Now it takes you to Verizons which is basically worthless. I was on line with them for more than an hour trying to also get a resolution with a similar problem. I explained that before they had the ip address default to Verizon it was a simple task to change the configuration. The tech said I should call Westell. Before contacting the Verizon tech I had already got in touch with Westell and Westell was quick to inform me that all Versalink modem/routers are supported by Verizon and not them. Guess the overseas techs aren't as savy as they might think. His final comment was to contact Verizon Premium tech support, pay the fee and he was certain that they could resolve the issue. What ever happened to customer service?

Posted on Feb 20, 2009

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I do not think this modem will work for you. Contact O.T.C. to be sure. For a few details...

I presume that you can access your Westell wireless modem/router 327w with the IP address of - (Or you can simply type "launchmodem" in the address bar - (one word - no quotes)) This will definitely get you in. You will then see the setup menu. If you see the Bellsouth FastAccess Internet Service logo then you know you definitely have a Bellsouth modem.

Now, let's presume, you are using a Westell wireless modem/router 327w made for Bellsouth/ATT. If this is the case, as stated above, you will see the Bellsouth Logo on the setup page. Additionally, it is stated on the page below, that you cannot use a Bellsouth modem/router for any other ISP (Internet Service Provider) This is due to the Bellsouth/ATT firmware that Westell builds into this modem/router.

This is the page link:

This is the relevant quote:
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That being said, you still might attempt to use this 327W with orlando telephone company but I do not know if it will work. (Doubtful...) I use the Bellsouth 327W and it is GREAT. (With Bsouth/ATT) Good luck.

P.S. - Please be advised that Westell does manufacture an identical 327W that does NOT have the Bellsouth/ATT firmware.installed. This is the "generic" version I suppose but I have no experience with this one. If you need more just ask. :)

Good luck,


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My brother just gave me a Westell versa-link model 327w router. there isn't any instruction/opeartor's manual with it. is there a web site with instructions on how to go about hooking this up? Thanx Wayne

The 327w router is distributed by Verizon, an internet service provider. On their website you find tons of info on this model.

Go to the Verizon support page and enter

<westell versalink 327w> in the search field.

Furthermore here some interesting info for you:

Westell versalink 327w Quick Start Guide (700k)
Westell versalink 327w User Manual (10M)



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