Question about Westell Wirespeed VersaLink (A99-327W11-00) Router (A99327W1100)

2 Answers

Problem accessing router

I am having EXTREME difficulty getting into my router. I have a Westell VersaLink Model 327W originally supplied by Verizon for dsl. I am now with a cable company (Time Warner) and successfully reconfigured my router to work w/cable rather than dsl. It was working fine with my desktop (which DOES have a wireless card) but I couldn't get my son's new laptop (w/Vista) onto the internet although it did recognize the wireless connection. Note: His laptop WILL access the internet via our neighbor's wireless connection, so it's not his computer.
Stupidly I decided to rearrange, and once everything was reconnected I couldn't connect with the internet from my desktop anymore, although I'm getting a GREAT connection to the wireless. I decided to check the Westell's configs, but now when I tried to access the router it's asking for a password--why, I DON'T know b/c it wasn't asking for one before!--and I have NO idea what password it wants.
I'm very frustrated, can you tell? Time Warner insists it's my router's fault,...
anyway--that's all beside the point. Does anyone know how I can access my Westell to check the configs?? Typing in the access code (192.168.1.1) on my browser screen just gives me the password request window.
Thanks for any light you can shed.
Susan Kaylor
skaylor1@nc.rr.com

Posted by on

  • ptc6699 Feb 11, 2009

    i have the same problem, i hooked up the router to out time warner cable modem and ran an ethernet cable to the desktop. the desktop gets connection. my laptop w/ vista picks up a very strong signal but won't connect fully to the internet(cannot browse) please help. TWC also said i have to contact thew firmware company. you can email me at ptc6699@aol.com. thanks

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You can try the link below and see if you can get the default password..

http://www.routerpasswords.com/

Posted on Jan 04, 2008

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User name should be "admin"
and password should be "password"

Anytime you power down the modem it will reset to factory default. Also Verizon changed the ability to reconfigure your ip address. Originally when you entered your ip address or "dsl router" it would take you to the Westell site. Now it takes you to Verizons which is basically worthless. I was on line with them for more than an hour trying to also get a resolution with a similar problem. I explained that before they had the ip address default to Verizon it was a simple task to change the configuration. The tech said I should call Westell. Before contacting the Verizon tech I had already got in touch with Westell and Westell was quick to inform me that all Versalink modem/routers are supported by Verizon and not them. Guess the overseas techs aren't as savy as they might think. His final comment was to contact Verizon Premium tech support, pay the fee and he was certain that they could resolve the issue. What ever happened to customer service?

jmullins@isp.com

Posted on Feb 20, 2009

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Good luck,

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Go to the Verizon support page and enter

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