I am having trouble getting windows media player

You do it through Windows Media Player after connecting the Eclipse to a PC. This is how it's described in a manual on the Eclipse site.

Connecting to a PC - Loading files
Using Windows Media Player (Note: you must use Windows Media Player 10 or later to use this feature.)

• Open Windows Media Player and connect the player to a working USB port. Windows Media player will prompt you with a setup screen asking you to name the MP3 player.
• Once you have named your MP3 player, select Finish, and your Windows Media Player will open to the Sync tab.

http://www.eclipsemp3.com/180G2.pdf

When your player is connected to your computer with the USB connector, you can use your computer file browser software to view all files on your player. Your player will appear as Sansa m230 or m240. Follow these steps:
1. Use the USB connector cable provided with your player to connect the USB port on the top of your player to an open USB port on your computer. The player will appear as a Windows Portable Device on your computer.
2. Delete your music files to the player with software tools like Rhapsody, Windows Media Player or Napster Client.

To transfer music from your computer to your player:
1. Use the USB connector cable provided with your player to connect the USB port on your player to an open USB port on your computer. The player will appear as a Windows Portable Device on your computer. (Can't find the USB port on your player? See The Basic Controls section on page 3.)
2. Drag and drop music files to the player from any location on your hard-drive

The MP3 player uses a USB cable to download music files from the computer. Windows 98 does not support USB port even if the computer has a USB port. If the computer has a USB port then you need to install a Windows 98 USB driver so it can connect with the MP3 player to download mp3 music files.

Here Two Reason for USB Port Not Recognized:

1. Check you USB cable properly connected to the you computer, If cable break or not connected properly, It will show your cable not recognized.

2. If again these problem shows. go to,
My Computer - right click - Properties - Hardware - Device Manager - and Unistall you USB drivers - then again scan new hardware.

When you attach your Connect via USB to your computer, verify that the Connect is displayed as a "portable media player" under "My Computer" in Windows Explorer.

If it isn't ... try a different USB port. The Connect requires a high-power USB port, which is typically found on the back panel of your computer.

If this doesn't work, try the Connect on another computer (just verify that it shows up under "My Computer", as I mentioned). If it does, you may have a problem with the installation of WMP on your computer ... try re-installing WMP, and make sure you install the latest version of WMP. If the Connect isn't recognized on the other computer, it's possible that there is a problem with the USB cable - get a replacement.

try these methods
and any windows media player should work
**Drag and Drop**
Connect your MP3 player to the computer. Some MP3 players connect directly to a USB port, while others connect to a USB port by way of a specific USB connector that comes with the MP3 player. Open the folder on the computer that contains the music files you want to transfer. This is usually the "My Music" folder, available from the "Start" menu, but it can be any folder where you save your music files. Scroll down to the song you want to transfer to the MP3 player. Right-click on the title. When the options are displayed, click on "Send To." Scroll down the "Send To" options and select your MP3 player. This can be listed as your MP3 player's name or as "Removable Drive." Click on this selection. Continue this process until you have transferred all songs that you want to your MP3 player.
--**Windows Media Player**--
If you have a large playlist to transfer, you may prefer to do it from your media player, such as Windows Media Player. Once your MP3 player is connected to the computer, open Windows Media Player. Click on the "Sync Music" tab. Drag songs that you want from your Windows Media Library over to the "Sync Music" column to create a playlist. Click the "Begin Sync" tab at the bottom once you have all of the songs on your playlist. This action will sync all of the songs to your MP3 player with one click. Disconnect your device once songs have been transferred by clicking on the "Safely Remove Hardware" icon in the bottom-right side of the desktop tray.

could be one of two possibilities. one something is wrong the usb wire or two, the player is locked. mine did the same thing when i first got it. i unlocked it and it worked

Disable your AntiV and check to see if your USB ports are open and your firewalls.

If the player is not recognize try to connect the mp3 player ona different usb port and check if it will be detected if still not detected better connect this mp3 player to another pc and check if it will be detected on that second pc if not detected there's a possibilty that the mp3 usb functions is not working fine.

When you use an mp3 player on 2 different media players, it causes a format change when connecting to one or the other. Stick to one media player only.