Question about 2wire HomePortal 1800HG Router (1000400229000)

1 Answer

Cannot connect to internet

I have a bt broadband connection and bt supplied router{bt hg 1800)which I acces wirelessly with alaptop and 2 other computers This has been fine untill 3 weeks ago when my inrenet explorer appeared with a 2wire message which is headed link error and gives instruction to close ie and reopen and if that doesnt work turn of computer and restart.the page also refers to ameesage which says that following a message from the router ie cache has been cleared.I have closed ie,shut down and restarted computer lots and I cannot get any oyher page I have tried google ,bbc ,co.uk etc.and it always defaults to the 2 wire message I have spent hours on the phone to bt indian call centre to be told take my laptopto pc world I have also done the helpline by email from my office computer but just get automated useless waffle back.My laptop shows a bt broad band connection as excellent .My laptop also works on a friends wifi connection well.it must be the router that has somehow mucked every thing up.do bt or 2wire update router programming and could this have done something.anyone help?

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  • ebunatinmo Dec 10, 2008

    I'm having exactly the same problem with my home portal 1800hg

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  • 79 Answers

Well, the ISP really should be able to help you here, since the equipment is theirs... Did you ad for a technician to come out to service this connection?...

Some of these routers come with a RESET feature, a button on the back of the router.. you might try resetting it back to its defaults.. If it has one, then depress it for up to a minute.. this should reset it configuration...

Let me know if you find it.. and we can go from there..

Posted on Dec 18, 2007

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