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Okay...I recently purchased a gateway nv52 and about two weeks afterwards, I had to ugrade microsoft word, to which my norton av stop working about a week later. Some web-based forums discerned this as posssible registry problems. When I went back ut to pick up the norton updates, and to check out some registry cleaners, I was told that I should've deleted the old ''pre-installed'' drivers before installing the new updates in. what do I do? How do I delete the old ''pre-installed'' software without damaging the new updated drivers...or do I have to?

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Go to windows.com and download Windows Install Cleanup

Posted on Sep 27, 2009

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