20 Most Recent Gateway NV5215u Notebook Questions & Answers

tap F8 as it is booting and choose Last Known Good Configuration.

Gateway NV5215u... | Answered on Feb 14, 2018

Sounds like the coin cell battery on the motherboard has depleted. http://www.findproductmanuals.com/lp/?brand=Gateway&utm_source=adcenter&utm_medium=cpc&utm_term=gateway%20manual&utm_network=s&utm_campaign=FPM+MB+02-26 Go here to get the manual and locate the coin cell battery location. Replace the battery. When you boot you'll have to set the time and date.

Gateway NV5215u... | Answered on Jun 26, 2017

For the most part you need 3rd party software, or a USB drive with security built in. Just remember you are at the mercy of those companies if you lose the password. Plus some software will only works locally. For instance if someone removes the drive and connects it to another computer the files are wide open.
Win 7 Ult and Ent (high end editions have Bitlocker built in.
A simple way is to create a folder within his login account docs and choose hidden as the properties. The only way to see it would be to change folder properties and make hidden files visible. This is just cloaking, because anybody with admin rights can see them.

Gateway NV5215u... | Answered on Jan 10, 2017

Reinstall the device driver for the mousepad pointing device. Go to Gateway, enter your device ID and then find the download for the driver. Restart computer. Done.

Gateway NV5215u... | Answered on May 12, 2014

as far as i see you the network jack is built into the motherboard,
you'd either have to replace the mother board
or purchase a new usb exterior network jack

Gateway NV5215u... | Answered on Oct 30, 2013

go to control panel /appearence personisation /system security go downtoo power optionsedit plan settings (change when comp goes to sleep /change advanced power settingsbox will open power options work way down to power buttons and lid open that up + on battrey open lid close action you will see do nothing open that up and press shut down
that will shut down youre comp when lid closes

Gateway NV5215u... | Answered on Oct 12, 2013

I also had this problem. I turned it off and it would not turn on. I found the solution. First, extend the laptop screen as far back as it will go. Don't just stop the screen at a ninety degree angle. My laptop screen pulls back to about 135 degrees. Now press the power button. It should start up.

Why do I think this works? Well...I used to own an older model thinkpad that had a short "male" connector on the screen, that when the screen was folded down would enter into a "female" connector on the base of the unit and trigger sleep mode on the unit. This is how the system could automatically hibernate when the screen was closed. The little male connector broke off, and I couldn't get the system to wake up, because the connection to tell the laptop that I had the screen up or down no longer worked. I couldn't even power it up. I had to take an ink pen and push the connector through the female end to indicate to the motherboard that I'd opened the screen before it would even turn on.

It appears that the same type of mechanism is built into the long BAR under the screen of the NV52 and somehow it can't determine when the screen is open or closed. If it detects that the screen has not been opened, it won't power up. This safeguard prevents the laptop from being turned on mistakenly while closed up in your laptop bag. Extending the screen back resets the mechanism and it should turn on. Sorry for the long explanation...

Gateway NV5215u... | Answered on Apr 01, 2013

First :
Try connect your laptop to other monitor ( crt or lcd ) if it looks normal on the monitor, it means your LCD laptop is broken.

Somestime often open-closed this LCD Laptop, may broken your Flexy data kabel of your LCD laptop.

Anyway Thx

Gateway NV5215u... | Answered on Feb 09, 2013

A) Remove the LCD Assembly (Display Assembly)

B) Remove the LCD Panel Bezel. (Display Bezel)

C) Remove the LCD Panel. (LCD screen)

D) Remove and replace the Power Button Board.
(And Power Button Spring, if needed)

The Gateway NV53 series of Notebook PC, is close to the NV52 series of Notebook PC.
(Along with the NV54, NV56, NV58, and NV59 series)


On this page go down to Gateway 400. (400 in Blue)
Drop down to the second line, go across, and click on the blue -

Ignore if you are aware;
This is a PDF file. The computer you are using now has Adobe Reader on it, which uses PDF files.

After you click on the file name (NV53) it may take up to 30 seconds, before the first page comes up.
(The file is downloading in the background, and will not show until fully downloaded)

The page number box located at the Top, and the actual manual page are Not the same.
(Page number box is located to the Right of the Down Arrow)

When I refer to a page it is for the Adobe Reader page number box, at the Top.
There are three ways to get to a page.
One is to use the Down Arrow, and go page by page to the one you want.

Two is to go to the Bookmarks menu to the left, sort through the main headings, until you get the subheading you want. Then click right on the heading name.

If you know the page number you want simply do this;
1) Put your mouse cursor in the Adobe Reader page number box.
Left-click once.
2) Type the page number you want.
3) Press the Enter key.

Moving on

Go to Page 111 - Replacing the power button board

Underneath the subheading, -> To replace the power button board:
.you will see the assemblies you need to remove, and in Blue.

Using number 2 - "Replacing the LCD panel assembly", for an example, just click RIGHT on it.
This will take you to this step of the procedure.

Then put 111 in the page number box at the Top, and press the Enter key; to go back to the main page - Removing the power button board.

Next step in procedure? Click on it. When finished go back to Page 111.

Preparing the Notebook: Goes from Page 53 to 54.
(Removing the Battery is really part of it. AC adapter [ Charger ] too.
Also Anti-Static Precaution information)

Replacing the LCD panel assembly; steps 2 through 15:
Goes from Page 70 to 73.

Replacing the LCD: Goes from Page 106 to 108.

Use a multi-compartment container for the various screws you will remove. Label each compartment for the area the screw/s come out of.
SOME screws look VERY similar to other screws.
Advise DO NOT mix them up.

The areas you're going into are not that Static shock sensitive.
If you remove the Palm Rest Cover, or Bay Cover on bottom; then you would be. (In a Static sensitive area)

For this reason you do not need to wear an ESD wrist strap, and have it's alligator clip attached to a good ground source.
HOWEVER, be aware that your body carries Static electricity, and Static will fry out (Short Circuit), the delicate hardware components inside your computer.

Wearing an ESD wrist strap, connected to a good ground source; would alleviate any worries about possibly Static shocking your laptop.
Cost averages around $3 to $6, and the peace of mind is priceless.

Going back through the sections you will be in, and adding tips;

Replacing the LCD Panel Assembly:

1) IF you have a Wireless Card (Wireless Module) you WILL be removing the Bay Cover on the bottom. You have to remove the Wireless Antenna wires from the Wireless Module (Wireless Card)
(Page 58)

I <- would be wearing an ESD wrist strap.
If you are not, be sure you are working on a table; and not a bed, couch, or directly on a carpet floor. (High areas of Static)

If a carpet floor do not swing your feet across the carpet.
Handle the Wireless Card by the body, and refrain from touching the gold plated contact pins; when removing.

Note the color of the wires, and what terminals they connect to; on the Wireless Card. May be a two terminal/two wire, or
three terminal/three wire Wireless Card.
(802.11n wireless card has three terminals/three wires)

Make a note, and if needed a small drawing. Those wires MUST go back to the original terminals they were installed on.
Also note the Channels and Latches they go through.

The Wireless Antenna wires MUST go back through the same original route of Channels, and Latches; or the laptop will NOT go back together correctly, and there is chance of pinching a wire, and damaging it.

The Wireless Antenna wires are fed up through the bottom of the laptop, through a cavity. Out of their Channels, and Latches, then they lay on top until you remove the LCD Panel Assembly.

->To replace the LCD panel assembly, number 2;
and the separate sentence underneath;

"If there's no wireless card installed, proceed to Step 5"

Either they are on Crack, or I am.

You HAVE to remove the Keyboard to access the Webcam, and Microphone Cable's motherboard connections!
Look at Page 71.

The Microphone and Webcam cables, also go up into the LCD Panel Assembly you are going to remove!
They go WITH the LCD Panel Assembly when it is removed.

Go to Page 64 - Replacing the Keyboard Cover. Must be removed before Keyboard can be removed.

Battery removed, you can see the 3 Philips head screws you need to remove; in order to remove the Keyboard Cover.

DO NOT use a butter knife, flat tipped Jeweler's screwdriver, or other metal tool to remove the Keyboard Cover!

A) One slip, and you'll cause more damage than you can believe.
Kiss the speaker goodbye, and the tiny wires underneath that cover.

B) You'll deface the plastic of the laptop, and it will look like this was done by a noob, instead of a professional.
(Yes. I can find the marks done by 'Pros', if they use a metal instrument. Hence why the marks on Pros above. They AIN'T)

Use a thick guitar pick to ease in-between the parting line of the Keyboard Cover, and Base Enclosure. (Bottom Cover)
Then use your fingertips to ease that cover up, and off.

I suggest starting on the Right side. Get the right side popped up a little, then use your fingertips of both hands on the top, and bottom edge of the Keyboard Cover.
Keep popping loose, and move towards the Left side.

BE aware that there are tiny wires going to that cover!
Do NOT lift too far up, or get aggressive with the cover; when removing.
Disconnect the wires, lay the cover aside.

The Keyboard doesn't actually have to be removed all the way.
After removing it from the Palm Rest Cover, and Keyboard Cable STILL attached to the motherboard connector; the Keyboard is rolled over, and laid with the bottom -> Up.

Top edge of Keyboard (LCD screen side), is rolled towards you, and the top of the Keyboard is laid on the Palm Rest Cover.

The LCD screen side is lifted up at a slight ANGLE, then the Keyboard is slid a little towards the LCD screen.
There are Tabs on the side of the Keyboard facing you, and they go into the Palm Rest Cover.

Lifting the Keyboard straight up at a 90 degree angle, when first removing; will break the tabs off, and/or damage the Palm Rest Cover.

If you would rather just remove the Keyboard and get it out of your way:

Be aware of the following;
The Keyboard Cable STAYS attached to the Keyboard. It removes from the motherboard connector.
The Keyboard Cable is a FFC. Flat Flex Cable,


As you can see it has flat terminal contact pins, and NO plug connector.
Twisted, flopped over, or going to Hawaii for vacation, (What?); the cable MUST be reinstalled in the ORIGINAL position it was in.

For this reason, you may wish to make a mark on one side of the cable, and a matching mark on the same side of the motherboard connector. (Sharpee?)

The motherboard connector is a type of ZIF connector.
Zero Insertion Force.
It is rectangular in shape, and composed of two pieces.
A smaller top part, and a larger bottom part.
HOWEVER it DOES NOT come completely apart, when unlocking.

The bottom larger rectangular part is the BODY. It is stationary to the motherboard.
The top smaller rectangular part is the Locking Bar. It is movable.
(The Locking Bar wedges the cable into the Body, when locked)

IF, the Locking Bar is broken, or the Body; you are looking at MOTHERBOARD REPLACEMENT, and why I have been so detailed.

Service Manual photos are not clear enough for me to determine, what style of Locking Bar is used.
There are two types of motherboard ZIF connector, this could be;

Sliding Locking Bar, or Flip Up locking bar.
So I will detail info for both.
(Also can apply to other ZIF connectors on motherboard )

Sliding type;

Closed, (Locked),


Open, or Unlocked,


Use your thumbnails to EASE those tabs, of the Locking Bar.
Ease up on one side a little, then the other side. Then all the way up with both tabs/sides.
How far is the limit? Usually 2mm. That is a little larger than 1/16th of an Inch.
Use a metal tool? NO. One slip.............remember?

Flip-Up style;

Closed, Locked,


Open, Unlocked,


More in a Comment.
For additional questions please post in a Comment.


Gateway NV5215u... | Answered on Jan 21, 2013


Nice video here for this unit.

Gateway NV5215u... | Answered on Dec 12, 2012

It sounds like you either have a dead mother board or a bad power inlet. Did the machine work with the new battery while it was charged? If so, then the battery connector was good and the inlet was bad. If not, your motherboard could be dead. I've also seen where a bad battery connector would syphon off enough power to not power on the machine or charge the battery.

Gateway NV5215u... | Answered on Nov 15, 2012

Computer does not boot up The problem maybe the RAM, it is faulty or just needs reseating to make proper electrical contact.
Reseat the RAM and then boot up your laptop. If it still does not boot up then remove the RAM module/s and take them to your friendly computer repair shop and get them to test the RAM for you. Just like you sometimes need a mechanic to repair your car, sometimes you do need a technician to diagnose and identify the fault or faults on your computer. Not only does a good service technican have the experience to deal with this type of problem, they also have the equipment that allows them to look at things the average computer user can't see, and he has a collection of replacement parts that can be used to quickly test individual components on your computer.

Gateway NV5215u... | Answered on Sep 16, 2012

Go to the link below and download Ophcrack and burn the iso to a cd with a FREE CD burning program like Imgburn. Boot from the CD and let it do it's magic. You'll have your password shortly:

Ophcrack iso:

Imgburn download:

Gateway NV5215u... | Answered on Sep 05, 2012

Depending upon the BIOS chip this POST code means -
one long, two short beeps
  • System board failure
  • Video adapter problem
  • LCD assembly failure

Gateway NV5215u... | Answered on Aug 12, 2012

you might have given it power jolt

test all power and data leads that attach to your hard drive,

the leads from your (motherboard to your hard drive) make sure they have a secure dust free connections and are not faulty

make sure all leads that are attached to your drives dvd\cd have secure dust free connections and are not faulty

also check your graphics card for a dust free secure seating you might remevove the graphics card to check and clean the socket if necessary

even something as small as a faulty fan lead can you problems computers need power and data to travel through every working device and to have an end for a computer to be able work

check the ram modules have a secure dust free seating

check your computer ram and cmos battery to make sure they have dust free secure seatings

and the battery has plenty of charge

some motherboards cmos batteries are soldered in

hope this helps

Gateway NV5215u... | Answered on Aug 03, 2012

remove the battery and try to power on the computer using just the charger. if you can try to use a different charger. if the charger light still goes off when plugging it in your computer then it might mean that there is a short in your motherboard. you can try removing the peripherals (i.e. memory, harddrive, DVD or CD drive, wireless card, battery or modem) to check if it is one of the peripherals causing the short. if you have removed all the peripherals and the system still doesnt turn on or if the power light on the charger still turns off and you have tried the charger on a different computer then it would mean the motherboard is damaged.

Gateway NV5215u... | Answered on Apr 01, 2011

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