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Hi
The scanner unit don't reach the scan possition.If you open the front cover,check and see if the is no obstruction in the scanner parth to flip down to the scan possition.Pull the scanner unit a few times foward down and backwards up.If that dont work the grease on the scanner clutch might cause the scanner not to go to scan possition.For service of that clutch you will have to take it to the Canon dealer.
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