Hello Joyce, you can use ( on the setting) Red-Internet run the diagnostic
SOURCE: unable to connect to internet despite connection confirmed
Improve the FixYa experience for everyone by voting.
I'm going to provide you with some generic approaches in an attempt to solve your problem.
First: Microsoft will perform a complete systems check for you in three clicks with their FixIt app. CLICK HERE and Microsoft will fix (repair) any Windows related problems that might be causing your problem.
Second: It is important to connect the modem to the router before you configure the modem in order to verify communication between them. If the cabling is incorrect, the rest of the process fails.
As a rule, external modems are built with a female data communications equipment (DCE) DB-25 port for connection to a controlling device such as a PC or a router
Connecting the modem using the network cable to the wrong port of the router (other than the WAN port) is easy to identify. You can easily troubleshoot the problem. In some cases, you may correctly setup the wireless router connection but you use the wrong cable type in connecting the modem to the router. Cross type UTP cable must be used in connecting the Ethernet port of the modem to the WAN port of the router. But this is not always true. Today, many types of wireless routers (and any LAN Switches) embedded their Ethernet ports (either WAN or LAN ports) with Auto-sensing type port (auto-MDIX LAN). It means that you can use either cross-type or straight-through-type network cable for the Ethernet port connections. The system will detect the cable type and automatically adjust the ports signal accordingly.
61 views
Usually answered in minutes!
×