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hfwilson Posted on Apr 10, 2017
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HI MY LENOVO TAB 2 A10-30 IS STUCK ON THE LENOVO SCREEN. I CANT REBOOT IT . I WANT TO TAKE IT BAC TO THE PLACE OF PURCHASED BUT NEED TO GET THE SERIAL NUMBER FROM IT AND I DONT HAVE THE BOX

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Sway Phal

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  • Contributor 6 Answers
  • Posted on Apr 10, 2017
Sway Phal
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Hello.

How long has your Lenovo Tab been stuck on the Lenovo screen? If it has been a short while, it may be installing some updates. Unfortunately, it doesn't show an "updating" message and many people have mistaken it for a frozen screen. If it is updating, leave it alone for a while and it should finish itself and automatically reboot.

If it has been longer than usual (stuck for over 30 minutes), then you can try a hard reset. Hold down the power button and the volume up button for 5-10 seconds and the screen should go blank, restarting the device. You had mentioned that you had been unable to reboot it. I'm not sure if you had tried the hard reset. Also, just a disclaimer, interfering during an update could possibly brick your device, so be careful about it.

  • Alexia Dunst
    Alexia Dunst Nov 18, 2017

    I had the same problem and your solution about just waiting for some minutes worked, it was as simple as that, thank you so much!

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