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You need new tape to replace the one presently covering the heat element. You can get a roll of it for just US$7.99. Look at the FixYa question "where [or how maybe] can I get a new tape." I think that you have to be sure that the heat element is flat. I bought a used unit with that problem and the element had somehow gotten bent. Ordered the tape this morning and the cost is worth the hopeful fix.
I think that you have the same problem that I have. The protective tape over the heating element [a strip in my case] has a hole in it and allows the element to come in direct contact with the bag. Also, the heating strip had a kink in it was was no longer flat. I carefully cleaned the heating strip and flattened it out as best I can. I have ordered some tape from : http://www.ebay.com/itm/170848027703?item=170848027703&viewitem=&sspagename=ADME:X:AAQ:MOTORS:1123&vxp=mtr to replace the defective one. A simple job.
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