We had a power outage at our office and when the power came back on, our voicemail was not working. All other functions on the phone work, but we cannot retrieve voicemails or transfer to them.

The only way to restore the setting is through a Backup & Restore card plugged into the system. Also check the system batteries. This will keep power to system during an outage.

Did you try unplugging power cord for five minutes? often this fix the problem.

If you have a Backup & Restore card you can manually restore the system. If not you will have to restore everything by manually including voicemail greetings and automated attendants.

Turn the phone off for 3 minuts , then turn it back on. This may solve lots of issues. Thank you for your question

have your in-office phone tech fix it or reprogram it for you..

Depending on the type of voicemail it can take up to 10 min, to fully come up. Is the power light lit in the voicemail cabinet? Also what kind of voicemail is it?

Your system lost its programming. It will need to be reprogrammed completely. The lines are ringing on the extensions where I voicemail is, unplug voicemail and at least lines will ring in correctly.

When you press the voicemail button on your phone it is retrieving messages stored internally in your phone. Verizons Voicemail is a seperate entity where the message reside on the server. If you do not want to use the Verizon Voicemail, simply call the business office and ask them to remove voicemail completely from the account. That way your phones internal answerming machine whille then catch all the voicemails and you can go back to using your voicemail button to listen to them. Hope that helps you and everyone else out.

Tony T.

Is the phone system working but the voicemail did not come back up ? Can you tell me what kind of voicemail you have, ist should be marked on the voicemail system ?

The system lost programming. Call a vendor in...