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Connie Christianson Posted on Jan 04, 2016
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I bought this phone at Walmart under the straight talk plan. It worked fine but three months later, it doesn't hold a charge any more. Can I get my money back?

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Sean Piquet

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  • Master 1,867 Answers
  • Posted on Jan 04, 2016
Sean  Piquet
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That's up to Walmart but most unlikely after 3 months use. The best you can hope for is a new replacement phone at no cost to you if yours is in original undamaged condition but most likely you will be up for a repair under a warranty claim.

There will be a warranty with the phone so check the terms and conditions of that specifically as it applies to the battery. If you make a claim and the battery is covered under the warranty in the time you have had it then the phone should be repaired with a new battery being fitted.

Before buying phones always check the internet on the reliability of the product you want to purchase because there is quite a bit of bad product being sold.

Ted Maxwell

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  • Master 3,519 Answers
  • Posted on Jan 04, 2016
Ted Maxwell
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Hi Connie:
I recall that they are really good about warranty for defective products.
My suggestion would be to contact the customer service representative at the store where you bought the unit. A friendly "consumer oriented" approach on your part will hopefully get a reasonable response.
Best of luck.

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Related Questions:

0helpful
1answer

I bought a 30 dollar phone card but my phone doesn't take 30 dollars card all it takes is the 45 dollar plan its a Straight Talk Android phone.

Yes it looks like it, just add another $10 or $15.

Launch the browser on your Straight Talk phone and select the option "Refill My Account". If your phone does not have a "Prepaid" menu or the "Refill My Account" option, you can continue to go to www.straighttalk.com/Refill or contact our customer care center at 1-877-430-2355 to refill your My Account.

Adding a Service Card/Refilling my Account - Straight Talk

Straight Talk Wireless https://www.straighttalk.com > FAQs > Getting+Started

Refill Your Prepaid Plan

Straight Talk Wireless https://www.straighttalk.com > refill > refill-your-plan-...
Refill Your Straight Talk Prepaid Plan: Easily Add More Data Whenever You Need It - Simply Enter Your Phone or IMEI Number to Get Started.

Refill Your Prepaid Plan with Straight Talk

Straight Talk Wireless https://www.straighttalk.com > refill > refill-your-plan
Refill your prepaid plan with Straight Talk in simple steps. Enter your number or IMEI to get started.

..
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1answer

From WalMart bought my grandson Straight Talk Apple I phone 5..how do u activate it

1 877 430 cell or www.straightalk.com. you will need a $45 service plan card or you can buy one over the phone
0helpful
1answer

I bought a LG through Walmart on the straight talk plan 3 months ago. It worked fine until now. It won't hold a charge. Can I get my money back?

check the warranty clauses for battery replacement under warranty
Take it back for a warranty exchange as it may not be the battery at all but an internal fault
0helpful
1answer

I bought a Samsung galaxy 4 used cell phone. I want to switch to straight talk "bring your own phone plan". Is there a possibility that the phone could be locked, and if so what cam I do about it.

you will have to have it flashed because straight talk will not activate s4 from Verizon I have tried myself bought the kit and wasted money. The kits are no refundable
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2answers
0helpful
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I just bought a brand new iPhone 5s with straight

Are you using an activation number Wal-Mart is providing you or the IMEI # located on the box the iPhone came in?
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My phone will not connect to internet

I assume you have a straight talk plan. It is also likely you are using a phone you had from another service provider (att, Verizon, etc). You need to enter the correct access point (APN) which the instruction are different per phone. Please refer to this link : http://www.straighttalk.com/wps/portal/home/support/apn#.UzMYJY29LCQ
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1answer

Straight talk problems

i also have straight talk... its not the sim card its self that wont work with the 30 dollar plan.... it depends on the type of phone that you have. There's alot of data useage when it comes to the smartphones so the prefer that you purchase the unlimited plan that way your phone would work properly....
Dec 30, 2013 • Cell Phones
0helpful
1answer

I just bought a nook hg+ & I want to know what I need to get to be able to have WiFi through straight talk. I have my phone through them. Also is it unlimited like the phones or will it shut off like other...

Officially, your Straight Talk Wireless Unlimited plan does not allow tethering. (That is using your phone directly as a modem and wi-fi router for another device.) You will need to purchase a Straight Talk mobile hotspot device (like this: http://www.walmart.com/ip/Straight-Talk-WiFi-Mobile-HotSpot-3G/30824075 ) and a Straight Talk hotspot plan. The Straight Talk hotspot plans are not unlimited. (There are 30 day 1GB or 2 GB plans and 60 day plans that allow you to use 4-7 GB.) See http://www.straighttalk.com/wps/portal/terms%20and%20conditions/!ut/p/b1/fZDJkqJAAES_xQ_QWiiK8sgqMIBMsVoXwg0abEDFbpGvbzpiLnPozltGvkPGAwLsiISoQphEQA5Et_-sq_2j7rv9-3cXtDCg60t_VRtLDpahYzlbdy1LWLUoyEBuH4fRGPzKMA1-w_yN6zt-s-PBF16ATa3fjL4loWXw0U1XgzOMzQYiDWWEiDPe3j7qxzI87lNpEqfxRMjYl5qZH96udPKq4kKHtgz6tKT1eNezbnP06-j5nt9eob4eumXGu9Krol3dDKE2jUXZa-ZZNsZqsQC7-bxSaMxLnHQ-7yYWgyoja079BENEQQxySIqoeV2d6TLxBo5eHKd-YKI_6IK2UWNHwcF8Ro8Nig3hwmbejJPjK8kzTobRD-zwlPJEU7X7Gus6cIGoD-3qeWxXcCVjqGDGGGKIypSBTJtlif99cluZfYa2Hm2UABKo_A5sLfwPgD9EhSCw-_YMWnGX7_Jn5CzVxRfzNhgu/dl4/d5/L2dBISEvZ0FBIS9nQSEh/?urile=wcm%3Apath%3A%2Fstraighttalk%2Ffooter%2Fterms%20and%20conditions for the restrictions of the plans.

I hope this helps.

Cindy Wells
(You can also use the Nook HD+ anywhere there is a public Wi-fi service (Starbucks, libraries) or a private wi-fi network with permission. You do need to be wary of the security threats on these networks (malware, password trapping, etc.))
Dec 08, 2013 • Cell Phones
0helpful
1answer

If i surf the internet then charges is applicable from my balance

Unless you have a Data plan on your account then, yes - you'll be charged for your Internet usage. If you have a pay-as-you-go account, Internet usage will be deducted from your available balance. (Read: Less minutes to talk). Without a Data plan, surfing the Internet is VERY expensive.

If you plan to both, use the Internet a lot from your phone and talk and text a lot, too (and you want a pay-as-you-go account) and if you have iDEN service in your area then Boost Mobile would be your best choice. (If you have Sprint service in your area then you'll have Boost service as well.)

And, For every 6 on-time payments, Boost will lower your monthly payment by $5. You'll start off at $50 per month for unlimited service and 18 months later you'll only be paying $35/month for unlimited Internet, talk and texting. It's the best deal out there.

Boost Mobile website: http://www.boostmobile.com/
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