After shutting the machine down, It says to "Remove and Check color cartridge". Once I do this, the machine never resets and I push a key and it shows "Busy". What would be the cause of this and how should I fix it. I can still receive faxes though. It doesn't seem to be sending them and does not show on the screen or make a sound that the fax has been sent. Your attention to this matter would be greatly appreciated.
In most cases the printer driver software can have errors while being in use or is shut down.Also if the printer ink cartidges were replaced in the middle without the use of maintenance shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Sometimes it is possible that the head is not reacting to the need of the PC command or can be an issue with ink drying or poor ink cartridge contacts.
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