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We need to know what is doing exactly in order to get the proper help. But if it get stuck in the boot, or it's in a bootloop after a hard reset, then you should flash a new firmware. That should fix it without a doubt. If, and only if, it still have problems booting up, then you have what its call a hard brick, meaning that there is a problem with a hardware, probably the processor or any of the motherboard component.
Hi Lisa, because the surface is a fairly new device you should be under warranty, contact windows surface here Microsoft Surface they should be able to help you out.
To reset your Surface without logging in, please try the following:
1. Attach your Touch Cover / Type Cover
2. Power on your Surface
3. Press and hold the Left Shift key at the Login screen
4. Press the Power icon
5. Press Restart
Your surface should boot to a light blue screen with some options on it.
1. Click on Troubleshoot
2. Click on Reset your PC
3. Follow the prompts.
Let me know if this does not work for you.
Do you want to unfreeze your Android device?What is the make and model?I suggest you can approach Unlock-zone.com where they provide unfreeze code for Samsung mobile models.
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