Dispenser door flap not closing

Hello Cynthia! Most likely the little "flap" inside the door of the dispenser is not closing all the way. My advice is to take all your ice out of the inside of the freezer. Clean and dry out that area as good as you can. Take your hand, and from the bottom, reach up and feel the flap that should close all the way when ice or water is dispensed. Take warm water, pour it from the top, you won't need much, and dry off the little flap as good as can be.
Now, press the ice button, and when you let go, you should hear a clunk or deep sounding slap, that is from the flap closing properly. Same goes for the water. However some manufacturers don't open the flap for water. From this point forward, assuming you heard the flap close, be sure it makes that same noise every single time you use the ice dispenser, or the water dispenser, and your problem should be solved.

I had a similar problem once. i opened the door and used a hair dryer blowing into the dispensing area of the door. There was a ice build up that was not visible with a quick look. It takes a while so be patient when thawing and be sure not to use too high of setting so you dont deform any of the plastic parts.

Problem with these flaps are that they have plastic hinge which work great for sometime when they are new and have shiny inner surface but with use they develop minor scratches which cause resistance and hence partial closing. Either get the flap replaced or apply Vaseline jelly in the moving part of the hinge.

Many Kenmore side-by-side refrigerators have an ice and water dispenser installed on the outside of the freezer door. The ice dispenser has a flap that opens to allow ice to be released, and closes after dispensing to keep the cold air inside of the freezer. The dispenser flap is opened and closed by a solenoid, that when energized pulls the plunger attached to the flap, opening the door. If the flap stops opening and closing, it is likely due to a faulty solenoid.

Without knowing the brand and model # I can offer the most common solution.

On most "pass the ice through the door" models there is a flapper door where the ice dispenses. The spring which holds this door closed when you are not dispensing ice becomes weak allowing the flap to stay open jsut a bit. This open space will create an ice dam in teh dispenser thus not allowing the ice to dispense. The repair is generally made by replacing the flap assembly.

All the best.

Hello, we are sorry to hear that you are experiencing this problem. We would suggest checking the ice chute to make sure that there is no ice lodged in the way of the flap. If the issue persist we would suggest having a certified technician out to look at the Refrigerator. If you would like further assistance you can send your name, phone number, address, model/serial of the appliance and the date on which you purchased the Refrigerator to [email protected]. Thank you.

clean it again and make sure when you use it that all the ice falls out if not and its open a little it will cause it to freeze open

the actuating paddle that you are depressing to dispense ice actually pushes the door open at the top of the dispensor, soundsas if thered an issue withthe actuator arm

Is the trap door flap closing properly where the ice comes through the door? If open, warm air would be coming in frosting and maybe iceing things up