Its new, only a few months old. No damage, or dropped.
Is the battery fully charged?
If not charge it.
OR do a hard reset. You will loose your data though.
Turn off Phone
Press Volume Down, hold button while fitting the charger back and until you see an exclamation mark appear.
Press (in order); Volume UP, Volume down, Power, Volume Down
Phone should now reboot.
The whole reboot process may take sometime.
SOURCE: how do i transfer data from my old sim card to new
copy the contains in ur old sim and then move in ur new cell after this remove old sim and use new sim copy all the data from cell to new sim
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