First of all, it should still be under warranty since it's less than a year old.
If so, I would contact LG at the number on the owner's manual and check with them.
They should be able to send an authorized servicer and repair it at no charge.
Otherwise, the E10 code usually indicates a problem with the control board or keypad.
This can also happen if moisture gets into the controls, either from steam, spray cleaners, or being in an unheated building such as a garage or shed.
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