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Posted on Jun 22, 2009
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Enter PUK code, asked for new PIN code, but then get "code error"

I did go through the process suggested after being asked to provide the PUK code (ie got the proper code from AT&T). When I enter it, I am then asked to "enter new PIN code". I enter a code. Then I'm asked to "verify new PIN code". I enter the same number. Then I'm locked out again, and asked for the PUK code all over again!

Help?!

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4 Answers

shakesv91

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  • Posted on Jun 07, 2012
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My phone puk code got locked. i can unlock the puk code but it says enter new pin code. and when i verify it it says code error

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  • Posted on Dec 09, 2012
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I got the same problem like you did. I just called the customers service and asked for puk number. They also tell me that to use 1234 for the new pin number.

  • Anonymous Dec 09, 2012

    I got the same problem like you did. I just called the customers service and asked for puk number. They also tell me that to use 1234 for the new pin number.

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  • Posted on May 05, 2010
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Enter new pincode code error

  • Anonymous May 05, 2010

    nokia6060enter new pincode code error

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  • Posted on Jun 23, 2009
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The card is totally blocked because you have been trying PUK codes before you got the code. ! Solution : Replace the card

Best Regards

  • Anonymous Jul 02, 2009

    The solution i have provided is the only valid solution that you can do !

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1 Related Answer

ginko

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  • Posted on Feb 11, 2011

SOURCE: From a previous questioner: "After being asked to

Hi.

Test using a different compatible SIM card, since the PUK code lock belongs to the SIM and not to the phone, the new SIM will be initially unlocked, or will ask its own PIN code.

If the new SIM gets locked by itself, then the problem is the phone. If the problem does not occur with the new SIM, the original SIM card was defective.

If the problem happens again with a brand new SIM, then you will need first to reset the phone to factory settings. If still no luck, reinstall the phone firmware. See link below on firmware update. If you go for the upgrade, ensure that you download right firmware. Read instructions and perform procedure as explained. If done in the wrong way the firmware update may damage the phone.

Secret codes to reset and get info:

  • *#06#IMEI number (International Mobile Equipment Identity).
  • *#0000#Firmware version.
  • #7780#Factory Reset.
  • *#7370#Format phone.
Note format and factory reset will delete the files stored in the phone.



Nokia Europe - Device software update - Support


Test a different SIM card first.

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