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Paper mismatch error when trying to print a 5.5 x 8.5 document.

I can not get my HP printer to recognize a 5.5 x 8.5 invitation cardstock paper. There are no custom paper size settings to choose from in my printer properties. Is there a solotion to this problem other than using another printer?

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  • abrown718 Jun 21, 2009

    It turns out that the solution is painfully simple...as easy as selecting "plain paper" in paper type rather than automatic on the paper type. I discovered that clue in another post after I submitted this question. Hope this helps others as well.



    Best Regards,

    A

  • Carlos Soto
    Carlos Soto May 11, 2010

    Normally there should be a chance to press OK or something to continue.

    Most of my printers have had that option to me.

    With that said, what exactly happens when you set the paper to be used in your application, say Word or something, and then print? Do you have an error on the printer or what exactly happens?

    Thanks for the clarification

    God Bless

    -Carlos:


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Changing the paper type to "plain paper" did the trick.

Posted on Jun 22, 2009

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I'm glad you found the solution, sometimes it helps just to talk about it.

Good luck

God Bless

-Carlos:

Posted on Jun 21, 2009

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1 Answer

I need to feed custom paper into my C5580. It is 8.75" x 5.75" inch cardstock for shower invitations. How do I set up to print on this paper? I keep getting the paper size mismatch error. ...


You'll need to change the paper size in the printer setup options. To do so, follow these steps:

  1. In the software application you're printing from, go to File menu and select "Print."
  2. Open the dialog box that will open the printer's properties, options, setup or preferences (name depends on the software used).
  3. Click the Features tab.
  4. Under Resizing Options in the Size drop-down list, select "More."
  5. Choose "custom paper size" to enter the dimensions of your card stock.
There are other options you may want to tweak to customize the print job for your paper type, resolution, orientation, &c., as well.

Good luck!

Mar 01, 2011 | HP Photosmart C5580 All-In-One InkJet...

1 Answer

I go under custom paper size, put in 5/5x8.5. It won't let me save what I input. So, I can't print my invites. My printer is a HP photosmart Premium C309


On the custom page box, you must first enter a unique name for the custom size that you want to set up. eg. Invites. Once you enter the name the "save" button will be highlighted. Save the name, then fill in the custom sizes and click OK.

Your new custom size will be under Properties/Features/Size/More

Aug 07, 2010 | Office Equipment & Supplies

1 Answer

I am trying to print a wedding invitation on 5.5" x 8.5" paper and I keep getting paper size problem.can the HPC5180 print that size paper


3 in x 5 in (min) - Legal (8.5 in x 14 in) (max) is the spec per HP. Have you tried to set up the paper size as "custom" in both the driver and the program? This may help if the size you want is not listed in the properties dropdown.

Jun 17, 2010 | Office Equipment & Supplies

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I am trying to print a note card measuring 8 5/8 x 6, with a half fold on the long side. What document size do I choose so it prints when it goes through?


You can adjust the page size in the software application you are creating your document with. By doing this the printer should enable you to print your document. You can also choose to input a customized size. Make sure you choose the cardstock setting so the printer will not cause a paper jam, and it will be able to heat the fuser up enough so the toner will stick to the card stock.

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Problem printing on thicker paper


The error that you are getting is telling you that the paper size or type you picked in setup is not what the printer is detecting. Once you verify that you did choose the right type & size, the next thing to check is to make sure the paper path is clear. If a piece of paper is covering a sensor this might cause the message to appear. If you don't see anything in the way, take a can of compressed air and blow out the path.

Jul 26, 2009 | HP Photosmart C5280 InkJet Printer

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Paper size


Okay, go to your printer folder Start/Printers Right click on your printer (Officejet 6310) and click on Properties. You will see a button near the bottom called Printing Preferences. Here is where you choose your paper. You can make your choice here and choose to make it your default settings (click Apply to make the new paper your default to print your invitations...you will have to change back after). You may change the quality of print and paper type as well since the default setting won't provide the quality of print you desire. From here it's pretty straight forward. Feed your invitations into the paper tray as you would normal paper and try a test print for quality control. Once you've got the desired output, print the rest of your invitations.

Apr 16, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Mismatch paper size error


Click on Print, then Properties, then features.
About half way down there is a drop down box under sizing options.
Click on custom
Create a name, and put your width and height in.
Click Save and then OK
Completely X out of the print options.
Then Click
File, print
on the bottom of that screen there should be a scale to paper size drop down box. Scroll to the bottom and your saved name and dimensions should be there.

You will have to setup each individual sized template ones and then just scale to fit each time. Hope this helps

Mar 26, 2009 | HP Photosmart C4480 All-In-One InkJet...

1 Answer

Printer is not recognizing the new custom paper size


You also have to create a form the same size in "server properties".

Click on "printers and faxes"
Click on "file" top left of screen, choose "server properties"
Click on "create new form"
type in width and height of paper

(my HP printer will not recognize any paper less than 5' in height and less than 3" in width)

If your create a form less than 5" in height ' and/or less than 3" in width - chances are that's why your printer won't recognize new form. Height HAS to be at least 5" and width HAS to be at least 3"

type in name of new form
save form and close

It should now be in your printer paper options.

Nov 17, 2008 | Office Equipment & Supplies

6 Answers

Paper mismatch


Hi kingwa55,

I have an hp photosmart c4480 and was having the same problem printing wedding invitations. Same size 5.5"x8.5'. Im not sure if this will work on your printer, but this is what I had to do.

Click on Print, then Properties, then features.
About half way down there is a drop down box under sizing options.
Click on custom
Create a name, and put your width and height in.
Click Save and then OK
Completely X out of the print options.
Then Click
File, print, properties,features, click the drop down box under sizing options.
Click more and scroll to the bottom and it should be there.

If your options are different then mine, I'm sorry for wasting your time.

Apr 23, 2008 | HP Officejet 6310 All-In-One InkJet...

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