Paper mismatch error when trying to print a 5.5 x 8.5 document.
I can not get my HP printer to recognize a 5.5 x 8.5 invitation cardstock paper. There are no custom paper size settings to choose from in my printer properties. Is there a solotion to this problem other than using another printer?
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On the custom page box, you must first enter a unique name for the custom size that you want to set up. eg. Invites. Once you enter the name the "save" button will be highlighted. Save the name, then fill in the custom sizes and click OK.
Your new custom size will be under Properties/Features/Size/More
3 in x 5 in (min) - Legal (8.5 in x 14 in) (max) is the spec per HP. Have you tried to set up the paper size as "custom" in both the driver and the program? This may help if the size you want is not listed in the properties dropdown.
You can adjust the page size in the software application you are creating your document with. By doing this the printer should enable you to print your document. You can also choose to input a customized size. Make sure you choose the cardstock setting so the printer will not cause a paper jam, and it will be able to heat the fuser up enough so the toner will stick to the card stock.
The error that you are getting is telling you that the paper size or type you picked in setup is not what the printer is detecting. Once you verify that you did choose the right type & size, the next thing to check is to make sure the paper path is clear. If a piece of paper is covering a sensor this might cause the message to appear. If you don't see anything in the way, take a can of compressed air and blow out the path.
Okay, go to your printer folder Start/Printers Right click on your printer (Officejet 6310) and click on Properties. You will see a button near the bottom called Printing Preferences. Here is where you choose your paper. You can make your choice here and choose to make it your default settings (click Apply to make the new paper your default to print your invitations...you will have to change back after). You may change the quality of print and paper type as well since the default setting won't provide the quality of print you desire. From here it's pretty straight forward. Feed your invitations into the paper tray as you would normal paper and try a test print for quality control. Once you've got the desired output, print the rest of your invitations.
Click on Print, then Properties, then features. About half way down there is a drop down box under sizing options. Click on custom Create a name, and put your width and height in. Click Save and then OK Completely X out of the print options. Then Click File, print on the bottom of that screen there should be a scale to paper size drop down box. Scroll to the bottom and your saved name and dimensions should be there.
You will have to setup each individual sized template ones and then just scale to fit each time. Hope this helps
I have an hp photosmart c4480 and was having the same problem printing wedding invitations. Same size 5.5"x8.5'. Im not sure if this will work on your printer, but this is what I had to do.
Click on Print, then Properties, then features. About half way down there is a drop down box under sizing options. Click on custom Create a name, and put your width and height in. Click Save and then OK Completely X out of the print options. Then Click File, print, properties,features, click the drop down box under sizing options. Click more and scroll to the bottom and it should be there.
If your options are different then mine, I'm sorry for wasting your time.