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Someone else had this fix and it worked for me: (yay!)
*Remove water tank and collapse the hanger bar.
*Remove two screws at base of hose and work the hose off. It will come out.
*Unplug unit and hold over your kitchen sink with the hose inlet pointing into the sink.
* use your kitchen sink sprayer to forcefully spray water into this hole and it will come back out again releasing the gunk that has been stopping up the unit.
* for good measure, I also used the sink sprayer to flush out the hose.
Put everything back together. And make sure it is dry before you plug it in.
VOILA!!! WORKS GOOD AS NEW. HAPPINESS!
Conair CorporationThe Conair® Deluxe Fabric Steamer (model # GS11DR) conveniently rolls to any spot in your ... This unit comes with a rotating hanger. ... The switch will light to indicate when power is on. ... Note: If the low water indicator lamp becomes illuminated but the water tank is not empty, follow the instructions for decalcification.
FOR HOUSEHOLD USE ONLY
1. Place the unit on a stable surface.
2. While holding the water tank with one
hand, move the release lever toward the
3. With the reservoir released, pull up on
the reservoir to remove it from the body of
4. Turn the reservoir over, revealing the rubber
5. Open the inlet cover and fill the tank
with everyday tap water (filtered water may
reduce hard water problems).
6. Close the inlet cover and return the
reservoir to its place, making sure that the
reservoir is secure.
When I use mine I hang the hand held part from my closet door, while I am waiting for it to heat up. When the hose gets too much condensation, from the steam, it leaks out... This will also happen if you try to use in the motion of an iron. The hand held part needs to be at a vertical position at all time to prevent leaking.
If you need instructions go to www.HandBookLive.com. There are videos for GS4 and GS10 under Appliances category. It says that steam is produced in about 5-6 minutes after you turn power on. Also there is a low water indicator light on GS10 that kills power to teh unit if the water level is low. Maybe that's the problem... Not sure if sc20 is similar