Whirlpool Gold GD5YHAXNL00 Doesn't dispense water. Water line appears OK; we can hear the ice maker filling and working. Lights are all green. 'Lock-out' feature light is not working but we've tried to dispense water, pushed lock-out,tried again,and repeated a few times to be sure.

Can be clogged water passing line or faulty water valve.But if you have already checked the water passing line and it seems clear, then its most probably the water valve.---------

The ice maker not working: ---

Its the problem of water inlet valve. It's a dual valve. This valve has two tubes in it. One for water dispenser and one for ice maker chamber. The one side of valve is working, but other side of the valve is not working. The valve is got stuck in one position

Click this link below to troubleshoot the problem: ----

http://technoanswers.blogspot.com/2011/06/ice-maker-stopped-working.html

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This will help. Thanks. Helpmech.

Is the freezer cold enough? Should be close to 10 degrees.
Is there water or ice in the ice mold? If not put water in it and see if it dumps the ice after it's frozen. If there is ice, lift the cut off arm and let it drop to see if it will start.
If it does dump the ice but don't refill with water.
ICE MAKER NOT GETTING WATER
Try swapping the wires on the dual water inlet valve. It's on the back where the water supply comes in. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze blocking the fill tube.. You can take the water line off the valve and watch to see if it drips.

A strainer before the inlet valve can also get stopped up restricting flow.

Try swapping the wires on the dual water inlet valve. It’s on the back where the water supply comes in. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze blocking the fill tube.. You can take the water line off the valve and watch to see if it drips.

Hello there:
here is a couple of things to check ok
The water inlet valve on the back of the unit where the water supply comes in can have a slow leak and will cause ice to buildup and block the fill tube. Disconnect the ice maker line from the valve and watch to see if it has a slow drip. It doesn’t take much to eventually block the fill tube.
The valve can leak because of sediment in the water preventing it from closing or low water pressure.

Try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

The water inlet valve on the back of the unit where the water supply comes in can have a slow leak and will cause ice to buildup and block the fill tube. Disconnect the ice maker line from the valve and watch to see if it has a slow drip. It doesn’t take much to eventually block the fill tube.
The valve can leak because of sediment in the water preventing it from closing or low water pressure.

You can thaw out the fill tube and replace the inlet valves.

The water inlet valve on the back of the unit where the water supply comes in can have a slow leak and will cause ice to buildup and block the fill tube. Disconnect the ice maker line from the valve and watch to see if it has a slow drip. It doesn’t take much to eventually block the fill tube
Try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

Also, check for a frozen fill line too the ice maker. It's the black rubber tube. Try to squeeze it and see if it's blocked with ice.

you may have a bad icemaker or water valve or defrost problem i thinh you should call service

I had a Whirlpool Model GD5SHAXNS in which the icemaker quit working about the same time (3 years old). I had water out the dispenser, I found that it was the icemaker itself failed not calling for water to fill it. I replaced it with a icemaker on-line for about $100 and problem fixed. I have been told his is a common problem with the icemaker in this model ref.

Put some water in the ice maker and see if it will kick a batch out. If it does make a batch but does not make any more then replace the water valve. NOTE: the water valve is a dual purpose valve that supplys water in the door and supplys the ice maker. If the ice maker does not kick out a batch then something is wrong with the ice maker.One easy component to replace is the ice mold thermostat.

If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61