Waiting, 'time" will not resolve this issue. Its a common problem where the MJ isn't talking to their servers. i would check your internet connection to the device as a first step. Change ethernet cable, even if the one you're using has worked before. Weird things happen to cables, some unseen....its always easier to assume a cable is bad and replace it or if you know how, test it within your own network.
The other solution would be to check on what ports are open for the MJ through your router. Offhand I cannot remember what it requires, but it could be that the router is blocking the signal, so the MJ cannot find the servers it needs.
Other than that, there a ton of tech support written on the MJ and the MJ Plus. I have both and had problems with the first two MJ's and didn't register my MJ Plus because I gave up on a home line.
I know that's not a simple answer, but I hope it points you in the right direction.
I’m happy to assist further over the phone at https://www.6ya.com/expert/chad_65e28e99f5372e81
SOURCE: i can't register my new majic jack plus.
I had to change the magicJack email to an AOL account for some reason. Maybe this is why. It's been a while.
1. Plug the magicJack into the power adapter that has been provided
2. Plug the Ethernet cord that has been provided into the magicJack
3. Plug the other end of the Ethernet cord into your modem our router
4. Plug a telephone into the magicJack
5. Plug the power adapter into a power outlet
6. Visit mjreg.com on your computer, tablet or smartphone
IMPORTANT: Your computer, tablet, or smartphone MUST be connected to the same network as the magicJack to be able to register
Item 6 is what you appear not to have done, in order to get dial tone.
Item I
62 views
Usually answered in minutes!
×