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From the sound of it it I think its either: your mailbox is full or the feature has been turn off accidentally.
Vtech's support recommend the following (I've removed things like 'make sure its plugged in' and 'is your answering system is turned on' etc..)
1 Some answering systems have an announce only option, which plays your greeting but won't record messages. Make sure your system is set to record messages.
2 Your answering system's message capacity may be full. You must erase old messages to make room for new ones.
3 If you have voicemail service in addition to your answering system, your caller's message may be going into voicemail before your answering system picks up the call. Program your voicemail to pick up at least 2 rings after your answering system is set to answer the call.
Yes, you can transfer a call from one handset to another. Since you didn't specify the model of your VTech phone, I can't tell you exactly how to do that. I can direct you to enter the model into the search box here to download a copy of the manual.
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