Question about ICOM Informatique GP-360ML GPS Receiver

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ICOM GP-360ML GPS Receiver

My unit stopped finding satelites. I sent it to the factory for repair. They just called and said the motherboard is defective and cannot be fixed. Can you fix this unit? Thanks

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  • RRYachts Nov 29, 2007

    I just sent mine in and got a response that the "unit is defective and parts are no longer available - cannot be repaired". Not sure if it is the motherboard. It was bought a few years ago and never taken out of the box until Nov. 2007. We hooked it up as backup and although the screen and menus work it will not acquire satellites.

  • w2much Apr 05, 2008

    My GP 360 is not acquiring satelleites either. The manual states that when the internal battery dies(after about 4-5 years ) it will need to be replaced .I inquired about this on their service hotline. Spoke to a man named Fred who explained that this unit has a firmware problem which should be upgraded at no cost by Icom. Emailed Icom about sending in the unit and got a different story. Send it in ,$45.00 estimate charge, about 80.00 an hour labor. Same company two answers. Manual says battery, technician says firmware, email says sure send it in , we'll charge you. Whats with this firm? Send it in? Buy a new GPS ?, anything but an Icom.

  • theriverguy Jul 03, 2008

    I have the same problem and an wondering if anyone tried replacing the battery? I understand it needs to be soldered in place. Worth a try before I throw the thing in the trash?

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I had this problem about a year ago. If all you need is the firmware update they will update it at no charge and they told me if it needs repairs they most likely will not have the parts becaus it is a discontinued model. They also said they did checked it and found no other problems. Sent it in to Icom:
Icom America
2380 116th Ave NE
Bellevue WA 98004
They did the firmware update and sent it back to me free of charge. It works great now and my chart cards work great.

Posted on Feb 04, 2009

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A new satellite went on line that messes with older gps units. Try disabling WAAS and see if that fixes it.

Posted on Jan 31, 2009

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Free icom software at the following link:

http://icomrecievers.narod.ru/

Posted on Aug 10, 2008

I and two other friends had same problem. Would not acquire satellites. Sent to Icom USA and was told board was bad and no parts available. I read the owner manual and it said the battery may need replaced. I unsoldered old batteries from all three units and replaced and their just fine.

Posted on Jul 12, 2008

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As of Feb 2007 the internet archive copy of the ICOM page says that the problem was with firmware and can be fixed.

Seems like (unless your unit is actually broken) that there is a fix available.

Here's the text from the Internet Archive copy of Icom's page:

==============================

Known Issue:
Icom America now has a fix for the recent problem that prevented the GP-360 from obtaining positions. The fix is a firmware update. To obtain quickest repair, the units should be sent in to Icom America. Customers should send their GP-360's in for updating to:

GPS Update
Icom America
2380 116th Ave NE
Bellevue WA 98004

Icom America will return ship the updated unit using the same method it was received (eg. Customer ships UPS red, Icom America will return UPS red). All data in the GPS (waypoints, etc.) will be lost during the update.

Please send only the GPS Unit. Do not include the power cord, antenna, Navionics card, etc. Icom America will not be responsible for any lost or missing items.



=========================================
http://web.archive.org/web/20070210000823/http://www.icomamerica.com/support/archive/gps/gp-360mlmain.asp

Posted on Jul 03, 2008

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