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True Treadmill/Stuck Keys

We recently had a True Z9 treadmill donated to our school by a local firm. We plugged it in today, and got the message "stuck key multi" in the display window on the console. Tried a few things to clear it (plugged/unplugged unit, turned on/off) but cannot clear it. Any suggestions?

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SOURCE: T3 Treadmill Stuck Key

The cause of a “STUCK KEY” error message on the Basic or Advanced consoles. A stuck key error is displayed when one or more keys on the console or activity zone remain actuated for more than 45 seconds.
SOLUTION
Recycle the power. If the key remains stuck, the console will display “PLEASE WAIT” until the stuck key error is displayed again. Determine the stuck key. Replace the console if the problem is a key on the console. Replace the activity zone membrane keypad or the activity zone circuit board depending on the product if the problem is not in the console.

Posted on May 07, 2010

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Why does my treadmill stop after a few seconds then error code E1 displays. What do i do?


Replacement Parts for Fitness Exercise Equipment at SPORTSMITH

True Treadmill Errors and Service Messages
  • The True 600, 700, 725 and 750 series treadmills are equipped with built-in diagnostics and maintenance reminders that display either an error message or service message as they occur.
  • The error messages that may be displayed by the built-in diagnostics are as follows:
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    • S3:MOTOR
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please find an overview of safety keys for treadmills here as well as a direct link to purchase some :

http://www.treadmillsrepair.co.uk/2014/08/treadmill-safety-key.html

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yes see the photo attached. 99feea45-259e-42ae-ad72-b158a5664c31.gif
However reset the treadmill
    • 1
Unplug the treadmill. Locate the console key and place the safety or reset key into the treadmill console. Replace any parts that need replacing, or is large enough to trigger with a pencil eraser or Q-tip. Plug the treadmill plug back into the wall. Use the Q-tip to press the reset button. It may be necessary to hold the reset button down for a few seconds. "CL11" will appear in the display of the treadmill.
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Press the reset button one more time with the Q-tip. "CL21" should appear on the screen. Press the enter key. The display will change again and show "CL22." Keep pressing the enter key until the numbers cycle through to the number "CL26." Press enter one more time. The letter E should appear on the display screen.
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Press enter twice more. The letters "SS" should appear on the screen. When this happens, press the start/stop key. Making sure to keep well away from the tread, press enter to start the treadmill. The treadmill will start on its own. The treadmill will stop on its own after a few seconds. When it stops, press the power key two times. Remove the safety key and put in a safe place. Your treadmill is reset.move on to the next step.
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Locate the reset switch on the underside of the treadmill console. Usually the button

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Recycle the power. If the key remains stuck, the console will display “PLEASE WAIT” until the stuck key error is displayed again. Determine the stuck key. Replace the console if the problem is a key on the console. Replace the activity zone membrane keypad or the activity zone circuit board depending on the product if the problem is not in the console.

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