You need to install the drivers. Go to the Dell web site to find the right drivers for your sound card. I hope this helps.
You need to reinstall the drivers. You can download them from the Dell website by entering the service tag for your machine. Go here: http://support.dell.com/support/downloads/index.aspx?~ck=ln&c=us&l=en&lnki=0&s=gen
If you're not sure what kind of sound card you have, you can locate the details by looking it up in the device manager, or the system information components list under system tools in accessories.
Here is an excellent link to a tutorial that will guide you through the process: http://www.bleepingcomputer.com/tutorials/tutorial119.html
Let me know if this solves your problem, or if I can be of further assistance. Good luck!
SOURCE: why won't sound work on my dell optiplex 360
make sure you have the latest audio drivers on your dell
here you go install this
http://support.dell.com/support/downloads/driverslist.aspx?os=WLH&osl=EN&catid=3&impid=-1&servicetag=&SystemID=PLX_360&hidos=WLH&hidlang=en&TabIndex=
hope this helps
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