Question about Wacom Cintiq 12WX Interactive Pen Display Monitor

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Trouble using my Cintiq as second monitor.

The cintiq works fine when it's the only monitor connected and my main monitor works fine alone but together neither monitor works. Both show the boot process but after the windows logo the cintiq says "no sync" and goes to sleep mode, my other monitor just shows a solid black screen. I've tried with each recommended resolutions of the monitors with no change. I've also tried all trouble shooting in the cintiq booklet. I have a Powercolor HD6450 Radeon video card which supports dual monitors and has up to date drivers. The Cintiq also has up to date drivers. The other monitor is a Dell E771a This is a desktop computer. As I said, both monitors work fine solo but neither works past the boot process when both are connected. Thanks for your time and help.

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Posted on Jan 02, 2017

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SOURCE: Hi, having problems with my

Hey guys,
I have posted the solution to this problem (or my version of a solution) elsewhere on this site - but here it is again, just for you!

I had a similar problem with my cintiq 12WX!
The way i did it was by going into CONTROL PANEL (please note i am using XP windows), then into DISPLAY, then into the last tab on the right aka SETTINGS. Once in SETTINGS go into the ADVANCED section, then click on the DISPLAY tab. In here you should have 3 things - monitor, panel and tv. The tv bit is irrelevant. Look at the MONITOR and PANEL tabs, if your wacom IS set up correctly when you click on the button (it is a circle with a line inside it) on the title (it will either be greeny/turquoise or red). If it is red, click it and the same button on the panel title will turn green aswell. Below the pictures of a computer and a laptop there should be 2 buttons that are the same for each. Currently, my almost working cintiq is set to having the button with two squares on it under the heading of 'MONITOR' and the button with a circle is on under the section entitled PANEL.
If this doesn't work I dont know what to suggest.
Hope this helps.
M

Posted on Mar 26, 2009

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The way i did it was by going into CONTROL PANEL (please note i am using XP windows), then into DISPLAY, then into the last tab on the right aka SETTINGS. Once in SETTINGS go into the ADVANCED section, then click on the DISPLAY tab. In here you should have 3 things - monitor, panel and tv. The tv bit is irrelevant. Look at the MONITOR and PANEL tabs, if your wacom IS set up correctly when you click on the button (it is a circle with a line inside it) on the title (it will either be greeny/turquoise or red). If it is red, click it and the same button on the panel title will turn green aswell. Below the pictures of a computer and a laptop there should be 2 buttons that are the same for each. Currently, my almost working cintiq is set to having the button with two squares on it under the heading of 'MONITOR' and the button with a circle is on under the section entitled PANEL.
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Hope this helps.
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Hey guys,
I have posted the solution to this problem (or my version of a solution) elsewhere on this site - but here it is again, just for you!

I had a similar problem with my cintiq 12WX!
The way i did it was by going into CONTROL PANEL (please note i am using XP windows), then into DISPLAY, then into the last tab on the right aka SETTINGS. Once in SETTINGS go into the ADVANCED section, then click on the DISPLAY tab. In here you should have 3 things - monitor, panel and tv. The tv bit is irrelevant. Look at the MONITOR and PANEL tabs, if your wacom IS set up correctly when you click on the button (it is a circle with a line inside it) on the title (it will either be greeny/turquoise or red). If it is red, click it and the same button on the panel title will turn green aswell. Below the pictures of a computer and a laptop there should be 2 buttons that are the same for each. Currently, my almost working cintiq is set to having the button with two squares on it under the heading of 'MONITOR' and the button with a circle is on under the section entitled PANEL.
If this doesn't work I dont know what to suggest.
Hope this helps.
M

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