Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive
Western Digital My Book hard drives use USB 3.0 and USB 2.0 speeds to transfer data from the hard drive to the computer and vice versa. When your My Book external hard drive is not performing properly or not turning on, you can troubleshoot the problem before sending the hard drive back to the manufacturer. Correctly powering up and installing the My Book are essential for transferring information and avoiding corruption.
Run your fingers up and down the power cable that connects to the back of the My Book hard drive and the wall outlet in your home. Feel for breaks or tears on the cable and replace the cable if needed. Check the pin on the back of the hard drive where the power cable meets the drive. Make sure the pin is straight and will make contact with the power cable properly. If the pin is bent, send the hard drive to Western Digital for repair. Plug a different device into the power outlet you are using to make sure it works properly. Use a device that you know powers on correctly. b> Slow Transfer Rates b> Open your computer's tower and check over the PCI adapter card that gives you the ability to achieve USB 3.0 speeds. Make sure that the adapter card is installed correctly per your manufacturer's installation manual. If the PCI adapter card is not installed correctly, you will not be able to transfer data in the 3.0 speed. Disconnect any other external hard drives connected to the system. When two hard drives are connected via USB, they share the transfer rate bandwidth and slow your transfer speeds down. Run a Windows Update to change the USB driver on your computer. Click "Start" then "All Programs" and then "Windows Update." Run the update and choose your correct USB 3.0 driver from the list. Click "Install" at the bottom to install the driver. Hope this helps.
Posted on Jan 06, 2013
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Feb 17, 2012 | Thule 686 Atlantis 1600 Cartop Carriers
Dec 20, 2010 | EliteGroup ECS P4VMM2-8.1 PRESCOTT CPU...
Oct 13, 2010 | Mitsubishi WD-62825 62" Rear Projection...
Jan 06, 2010 | HP PSC 1600 InkJet Printer
Aug 23, 2009 | Mintek DVD-1600 DVD Player
May 12, 2009 | Western Digital Caviar SE WD1600AAJS 160...
Apr 27, 2009 | Nokia 1600 Cellular Phone
Jul 19, 2008 | AOpen AX4B-533 Motherboard
117 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: