Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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Wd 1600 not working

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  • luckydawg09
    luckydawg09 Jan 05, 2013

    verified 12 v power applied. no light, no response. Is there a reset?

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  • Western Digital Master
  • 27,725 Answers

Western Digital My Book hard drives use USB 3.0 and USB 2.0 speeds to transfer data from the hard drive to the computer and vice versa. When your My Book external hard drive is not performing properly or not turning on, you can troubleshoot the problem before sending the hard drive back to the manufacturer. Correctly powering up and installing the My Book are essential for transferring information and avoiding corruption.

Run your fingers up and down the power cable that connects to the back of the My Book hard drive and the wall outlet in your home. Feel for breaks or tears on the cable and replace the cable if needed. Check the pin on the back of the hard drive where the power cable meets the drive. Make sure the pin is straight and will make contact with the power cable properly. If the pin is bent, send the hard drive to Western Digital for repair. Plug a different device into the power outlet you are using to make sure it works properly. Use a device that you know powers on correctly. b> Slow Transfer Rates b> Open your computer's tower and check over the PCI adapter card that gives you the ability to achieve USB 3.0 speeds. Make sure that the adapter card is installed correctly per your manufacturer's installation manual. If the PCI adapter card is not installed correctly, you will not be able to transfer data in the 3.0 speed. Disconnect any other external hard drives connected to the system. When two hard drives are connected via USB, they share the transfer rate bandwidth and slow your transfer speeds down. Run a Windows Update to change the USB driver on your computer. Click "Start" then "All Programs" and then "Windows Update." Run the update and choose your correct USB 3.0 driver from the list. Click "Install" at the bottom to install the driver. Hope this helps.

Posted on Jan 06, 2013

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