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Kitchen printer prints jibberish or not at all

Hi, I have two stations, one drive thru and one dine in. I don't know if it's a networking problem or what, but the kitchen printer has gone from bad to worse. It only occasionally prints the orders, sometimes the orders are partial, and sometimes it is just jibberish. Thanks

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  • Anonymous Mar 15, 2014

    We recently upgraded our hardware after 7 yrs to newer computers running windows XP Proffesional. We have three stations. A bar printer attached to the bar terminal, and a kitchen printer with an IP address on the network. Bar and kitchen tickets keep jumping around to different printers. We go through the setup on each station and tell them where to send tickets, after a transaction or two they start again printing all over the place. I have thought about deleting the printers from each station and reinstalling, but I don't know if there is another fix. Thanks for pondering this!

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It seems to me that your problem is in the fact that a printer is not working properly. The first thing to do when a printer begins to give you problems is to reinstall the drivers for that printer. That should fix the problem provided you know how to add a printer. Just add it like it is a new printer and delete the old printer from you list.

Posted on Jan 08, 2009

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It sounds like a software glitch. I would begin looking for new programs, and possibly a new system for the tickets entirely.

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You have not given enough info but I'll assume you shared the printer as a standard network printer. This will not work with RPE and Epson. You must install the Epson Ethernet Configuration Utility. This acts like a print server and delivers the print jobs over the ethernet (network). You also must have the proper Epson driver installed for your operating system (not given). This is not always the newest driver!! Repeat, not always the newest driver.

But if this is a new setup, why don't you have their tech support doing it. You paid for it.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.

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Have you checked the settings in FRIENDLY PRINTER SETUP to make sure they haven't changed. Next from the windows printer screen, send a test page to receipt printer and kitchen printer to make sure windows still has them configured properly. Contact me if you can't get it figured out.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.

Feb 21, 2011 | Pc America Restaurant Pro Express

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In order for the kitchen printer to work in RPE, it must first work in Windows. The printer must be listed as a windows printer and under properties, it should be able to print a test page.
If it can print test page, open RPE, go to OPTIONS, SETUP, FRIENDLY PRINTER SETUP. See if you have a listing for kitchen printer and if the right printer is selected.

B Mattern
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Delete printer from PC it is not connected to(PC2). Make sure you can print a test page in windows from PC it is connected to(PC1). Then check on sharing. Make sure the share name is the same as what 3rd PC is looking for(PC3). Print to printer from PC3. On PC2, set up and install as a network printer. If all PCs can print to kitchen printer from windows, then you should not have to make any changes in RPE.
Also, if you cloned everything including the RPE folders, you may not be syncing properly. Check by changing the price of something and saving. It should change on the other stations also. Make this test from each station.

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I am available and can give you references. I cover the entire system from networking stations , installing receipt and kitchen printers, configuring credit card processing to programming your inventory and menu. contact me at sysadmin@ccybernet.com

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