Question about Pc America Restaurant Pro Express

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Kitchen printer prints jibberish or not at all

Hi, I have two stations, one drive thru and one dine in. I don't know if it's a networking problem or what, but the kitchen printer has gone from bad to worse. It only occasionally prints the orders, sometimes the orders are partial, and sometimes it is just jibberish. Thanks

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  • Anonymous Mar 15, 2014

    We recently upgraded our hardware after 7 yrs to newer computers running windows XP Proffesional. We have three stations. A bar printer attached to the bar terminal, and a kitchen printer with an IP address on the network. Bar and kitchen tickets keep jumping around to different printers. We go through the setup on each station and tell them where to send tickets, after a transaction or two they start again printing all over the place. I have thought about deleting the printers from each station and reinstalling, but I don't know if there is another fix. Thanks for pondering this!


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It seems to me that your problem is in the fact that a printer is not working properly. The first thing to do when a printer begins to give you problems is to reinstall the drivers for that printer. That should fix the problem provided you know how to add a printer. Just add it like it is a new printer and delete the old printer from you list.

Posted on Jan 08, 2009

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1 Answer

Kitchem printer misses items or sometimes an entire ticket.

It sounds like a software glitch. I would begin looking for new programs, and possibly a new system for the tickets entirely.

Jan 24, 2014 | Pc America Restaurant Pro Express

1 Answer

Pc America stops talking to the kitchen printer. after setting up the kitchen printer numerus times and running test prints through the POS software, Pc America will just decide to start printing the...

You have not given enough info but I'll assume you shared the printer as a standard network printer. This will not work with RPE and Epson. You must install the Epson Ethernet Configuration Utility. This acts like a print server and delivers the print jobs over the ethernet (network). You also must have the proper Epson driver installed for your operating system (not given). This is not always the newest driver!! Repeat, not always the newest driver.

But if this is a new setup, why don't you have their tech support doing it. You paid for it.

B Mattern
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Jun 10, 2011 | Pc America Restaurant Pro Express

1 Answer

All closed checks in the dining room print in the kitchen. I am wasting a ton of expensive paper. RPE manual does not answer this question. Thanks. Danielle

Have you checked the settings in FRIENDLY PRINTER SETUP to make sure they haven't changed. Next from the windows printer screen, send a test page to receipt printer and kitchen printer to make sure windows still has them configured properly. Contact me if you can't get it figured out.

B Mattern
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Feb 21, 2011 | Pc America Restaurant Pro Express

1 Answer

I cannot get my kitchen printer to work at all, i cannot add it....the receipt printer has always worked fine as well as the full size report printer....please help!!!

In order for the kitchen printer to work in RPE, it must first work in Windows. The printer must be listed as a windows printer and under properties, it should be able to print a test page.
If it can print test page, open RPE, go to OPTIONS, SETUP, FRIENDLY PRINTER SETUP. See if you have a listing for kitchen printer and if the right printer is selected.

B Mattern

Sep 22, 2010 | Pc America Restaurant Pro Express

1 Answer

Restaurant Pro Express - Shared Printer - wierd scenario

Delete printer from PC it is not connected to(PC2). Make sure you can print a test page in windows from PC it is connected to(PC1). Then check on sharing. Make sure the share name is the same as what 3rd PC is looking for(PC3). Print to printer from PC3. On PC2, set up and install as a network printer. If all PCs can print to kitchen printer from windows, then you should not have to make any changes in RPE.
Also, if you cloned everything including the RPE folders, you may not be syncing properly. Check by changing the price of something and saving. It should change on the other stations also. Make this test from each station.

Jul 13, 2010 | Pc America Restaurant Pro Express

2 Answers

Looking for a paid tech to help me set up

I am available and can give you references. I cover the entire system from networking stations , installing receipt and kitchen printers, configuring credit card processing to programming your inventory and menu. contact me at

Feb 04, 2010 | Pc America Restaurant Pro Express

1 Answer

The restaurant i'm working for is changing to pc-america's cre pos. the old pos prints the food orders and table #'s in a large font on the kitchen printer. i am looking for a way to configure cre's...

As far as I know, there is no way to change the font settings in CRE (I hope you mean RPE). But, you may be able to change the default settings in the printer itself to get larger print. I am available for tech help if you need it, but you should have 3 months free support from PCAmerica with the purchase. I also do custom menu support for RPE.

Jan 11, 2010 | Pc America Restaurant Pro Express

1 Answer

We have 2 terminals and they are networked. Our

The first thing to try is a ping test between stations. If this fails, they will never sync with each other. A firewall in your antivirus can be the culprit. It may have been enabled during an update. I am available for troubleshooting these problems. send me an email at: or call me at 814-797-5722 and ask for *****.

Oct 27, 2009 | Pc America Restaurant Pro Express

1 Answer

How do I print orders to the kitchen

you have to first create a "Kitchen" printer by going to manager --> setup --> friendly printer setup, then click add printer and name it KITCHEN. associate the printer you are using for the kitchen with this printer by highlighting it on the right.

next go to inventory maintenece and select an item you want to go the kitcken printer, click on the 'printers' tab for that item, click add printer and select the KITCHEN printer

Jun 08, 2009 | Pc America Restaurant Pro Express

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