The only solution to that is to reset your phone through computer, use the specified cable and software that you can use to reset the code of your fone, you might need special tools.
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With the phone OFF and BATTERY OUT.
BACK COVER OFF.
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Pass a vacuum cleaner gently over the MIC for two minutes.
A small paper clip can be use to assist removal of dust and dirt.
DO NOT PUSH paper clip or any object inside.
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Inspect for dis-mounted item inside the phone.
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Re-insert battery and cover.
LG Env VX 9900 is the best music and simple video phone. Do this clean up around the lower MIC portion will keep the sound quality is check.
Unfortunately the phone will need to be activated and programmed on a number before it can be unlocked. Then the lock code will be the last 4 digits of that cell number. Take it to your local Verizon store and see if they can assist you further.
Type in that last four digits of your phone number. If that doesn't work, type in any codes that you have ever set on that phone. That includes the voicemail code. Try that, too, cuz you never know. If that doesn't work, try the pound key or the star.
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