LG U8150 Logo
Toni Tee Posted on Nov 08, 2006

How do i resolve the error: use genuine battery. power off

I have a LG VX8100 purchased used, worked fine. Purchased charger two days later. Battery charged some but would not fully charge. After a few days the phone wouldnt charge and when I tried to turn it on I received this message "use genuine battery. power off" and it the phone counted down from 10 seconds and shut down. I took the charger back and questioned store salesman to see if it was battery or charger, he politely gave me new charger to see if that was the solution. Tried that charger for 24 hours and same thing happened. So I purchased new battery and put in new battery and I receive the same error message "use genuine battery. power off" The batteries are both genuine and both batteries were checked in another LG VX8100 phone. Is the phone faulty? Are the battery posts faulty? Did the first charger damage the phone? I purchased the phone used from electronic store, will Verizon fix or exchange for me? Heeelp....

  • 8 more comments 
  • Anonymous Aug 02, 2008

    LG8300... no water damage, but suddenly went dead, did count down and now says "use genuine battery".... is there a fix?

  • Anonymous Aug 14, 2008

    i have LG vx8100 same problem with me when i turn on my phone on display phone turn of  10 seconds.PLZ any body tells me what is problem.i really thanks u.my email [email protected]

  • Anonymous Dec 23, 2008

    same thing happens to me its really upsetting when that message pops up

  • Anonymous Jan 16, 2009

    :/ some milk spilled on my phone, but it works enough to put this message up.... Please and thanks for any help!!!

  • Anonymous Jan 21, 2009

    Have the exact same problem. My phone is about 4 years old, but never had a problem before.

  • Anonymous Jan 28, 2009

    I tried the rubbing alcohol and it is still flashing use genuine battery!

  • Anonymous Feb 22, 2009

    hoosier

  • chargers24 Feb 25, 2009

    my Verizon LgVX8300 will not charger it comes up with the message Use Genuine Battery Power off then counts down 10 seconds then cut off after the seconds is up what do i have to do it was working when i got it from a friend

  • Anonymous May 26, 2009

    my lg white cho has the same problem and idk how to fix it

  • Chilombo George Dec 14, 2015

    my lg p880 is giving me the same genuine error message, i followed up the above trend of comments and tried all the tricks the alcohol, the nail polish, the freezer. i had no luck neither worked. could any one help me plesase is there any other altanative?

×

20 Answers

Anonymous

Level 1:

An expert who has achieved level 1.

Governor:

An expert whose answer got voted for 20 times.

New Friend:

An expert that has 1 follower.

Corporal:

An expert that has over 10 points.

  • Contributor 1 Answer
  • Posted on Nov 20, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Governor:

An expert whose answer got voted for 20 times.

New Friend:

An expert that has 1 follower.

Corporal:

An expert that has over 10 points.

Joined: Nov 20, 2009
Answers
1
Questions
0
Helped
37919
Points
22

A temporary fix to the problem is to put the battery in the freezer for a minute and then put it back in the phone and it will turn on just fine! I had an LGVX8700 and it just randomly started happening one day and my fiance told me to try doing that so i did and sure enough it worked. I had to go to verizon at one point to get a new phone because the one i had got damaged and the tech there used the same battery in my phone for the new one and he thought i was crazy when i told him to put the battery in the freezer but he was in for a surprise when he did what i told him and my phone turned on. It's annoying because you have to do that everytime your phone shuts off but i always made sure i plugged it into the charger before it went completely dead.

  • carolkay1234 Oct 10, 2012

    Tried the nail polish trick on a water damaged phone and it didn't help, then put the battery in freezer for a minute or two, tried again and the LG flip powered on immediately! thanks for the tips!

×

Anonymous

Level 1:

An expert who has achieved level 1.

Governor:

An expert whose answer got voted for 20 times.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on Oct 20, 2008
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Governor:

An expert whose answer got voted for 20 times.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Oct 20, 2008
Answers
1
Questions
0
Helped
37919
Points
30

I have an En-V 2, same thing happened.

What worked for me was dabbing a Q-tip in nail polish remove and just rubbing it along the 4 contacts on the battery as well as the 4 contacts inside the phone.

This is an old trick that use to work for the Nintendo game system cartridges when the game would **** out.

Give it a shot! I just saved $50 and a trip to the Verizon store!!!!!! (We know how that can be...hehehe)

GOOD LUCK!

MUZAQMAN

  • 1 more comment 
  • riplz3 Feb 03, 2011

    ill try that because i got the same phone and mine just stopped on me too..it says its charging when i plug it in but as soon as i take it out it say it again

  • Anonymous Dec 17, 2012

    well know my phone wont even turn on

  • Anonymous Dec 17, 2012

    it still isent working

×

Ad

Anonymous

Level 1:

An expert who has achieved level 1.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on Nov 16, 2008
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Nov 16, 2008
Answers
1
Questions
0
Helped
37919
Points
16

LG phones have problems with their connectors; wet or dirty won't work. Take out battery and blow on battery connectors and on charger connectors. Only use alcohol or nail polish on qtip and only if blowing doesn't remove debris or dirt

Anonymous

Level 1:

An expert who has achieved level 1.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on Jul 13, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Jul 13, 2009
Answers
1
Questions
0
Helped
37919
Points
13

Just take out the batery and hold down the power button for 15 seconds this may work not to sure worked for me

  • jinna feea
    jinna feea Jun 20, 2014

    thanks this helped me.

×

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on Jan 08, 2010
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Jan 08, 2010
Answers
1
Questions
0
Helped
37919
Points
10

So I am the most untech savvy person I know, and I got my cell to work. I have the LG Keybo, and after dropping my phone in water I got the same message. I must say that if you hold down the "on" button for 15 secs it should work. I tried that last after I tried putting the battery in the freezer, and cleaning it with alcohol - both did not work for me.

Don't be discouraged if it doesn't turn on - this has happened many times to me when usually holding it down for 15 secs works this last time for about a week and a half my phone didn't work. I tried the freezer and alochol again and I tried to get it to turn on for a week and a half and finally it did. So no need to get a new phone it will eventually work. I also have a back up old phone that i just switch when my new one stops working

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on Nov 12, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Nov 12, 2009
Answers
1
Questions
0
Helped
37919
Points
7

Cleaning with nailpolish totally worked!!! Thank you sooo much! That just saved HOURS of trying to get help through customer service!! THANK YOU SO MUCH!!

Anonymous

Level 1:

An expert who has achieved level 1.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on Aug 27, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Aug 27, 2009
Answers
1
Questions
0
Helped
37919
Points
7

THAT WORKED!!!! Used fingernail polish remover - couldn't find our rubbing alcohol - cleaned the contacts on battery and phone - and voila it comes on and starts going nuts with all the txt messages and phone messages I had missed! YEAH!!!!! THANK YOU THANK YOU!

  • Ron Asmar
    Ron Asmar Jul 03, 2014

    Fingernail polish remover on both the battery and phone contacts worked for me as well. thanks

×

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on Jul 15, 2010
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Jul 15, 2010
Answers
1
Questions
0
Helped
37919
Points
4

At times I hate the Internet and times I love the Internet - this is a LOVE time. Thank you all for saving me time and aggrevation. The nail polish did not work the first time so I tried it again and POOF on it came. Bless you!!!!

Anonymous

Level 1:

An expert who has achieved level 1.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on Nov 25, 2007
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Nov 25, 2007
Answers
1
Questions
0
Helped
37919
Points
5

My phone did the same thing, and i took it to verizon and pretty much told me to screw myself. I looked online and someone said alcohol bath. I took the battery out put the phone in a bowl of rubbing alcohol for an hour. THen i let it dry by the window for an hour overnight and boom it was fixed. No more problem

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on May 17, 2011
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Mayor:

An expert whose answer got voted for 2 times.

Joined: May 17, 2011
Answers
1
Questions
0
Helped
37919
Points
3

Didn't use alcohol, nail polish, or the freezer... When I tried to charge the battery I realized it was trying to power up before I got the "Use genuine battery..." error message. So, I tried the charger, and when the phone tried to power up I pulled the charger out... The phone powered up only to indicate that the battery was dead, and then it began to power down. The second it powered down I inserted the charger again, and it read "Battery Charging". Don't know if this will work for everyone, but it worked for me.

Anonymous

Level 1:

An expert who has achieved level 1.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on Feb 21, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Feb 21, 2009
Answers
1
Questions
0
Helped
37919
Points
3

A Verizon rep told me to do the *228 monthly update on my cell to try to prevent this problem. I'm not sure it will work but cleaning the phone didn't work for me.

Anonymous

Level 1:

An expert who has achieved level 1.

  • Contributor 1 Answer
  • Posted on Dec 31, 2011
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Joined: Dec 31, 2011
Answers
1
Questions
0
Helped
37919
Points
0

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

  • Contributor 2 Answers
  • Posted on Apr 09, 2011
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Joined: Jan 26, 2011
Answers
2
Questions
0
Helped
53135
Points
2

Ok I just fixed mine, I took it apart and took out the flash and pow works fine

×

Abeer Abid

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

  • Contributor 1 Answer
  • Posted on Jan 15, 2015
Abeer Abid
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Joined: Jan 15, 2015
Answers
1
Questions
0
Helped
37919
Points
1

It same problem for me lg lu 6200 it show use geniune battery power off
please help me

Damith Wanninayaka

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

  • Contributor 2 Answers
  • Posted on Jun 13, 2014
Damith Wanninayaka
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Joined: Jun 13, 2014
Answers
2
Questions
0
Helped
40055
Points
3

My problem is not charging the battery.it shows a triangle with a exclamation mark with korean letters.i cant turn on my phone because it indicate zero battery percentage and shut down, can any one tell me the exact problem pls i covered 4th pin on the battery and turned on the phone.yes it turned on but it says use a genuine battery then shut down. so i am so frustrated thanks

  • Damith Wanninayaka Jun 13, 2014

    my problem is not charging the battery.it shows a triangle with a exclamation mark with korean letters.i cant turn on my phone because it indicate zero battery percentage and shut down, can any one tell me the exact problem pls i covered 4th pin on the battery and turned on the phone.yes it turned on but it says use a genuine battery then shut down. so i am so frustrated thanks

×

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

  • Contributor 2 Answers
  • Posted on Jul 25, 2011
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Joined: Jul 25, 2011
Answers
2
Questions
1
Helped
38267
Points
2

None of these solutions are working for me! I have a chocolate touch, and tried charging it with wires from a different charger because mine is lost and I need to use it right now. Now it has the message, and I tried both the nail polish and the freezer trick, neither worked!

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

  • Contributor 1 Answer
  • Posted on Sep 05, 2010
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Joined: Sep 05, 2010
Answers
1
Questions
0
Helped
37919
Points
1

My son dropped his Chocolate touch in a pool. Well, he dove in with it in the pocket of his trunks. It was in the pool for about 5 minutes. We let it dry out for a week! When we put the battery in it gave us the "use genuine battery" message and powered down. We put it in the freezer and cleaned the connections with nail polish remover and now it is working fine! Thanks!

A

Anonymous

This and other problems, like the phone being stuck in "Car Kit" mode, are due toa couple of shorted pins bottom pins where you connect the charger. Either liquid or dirt (or the pins are physically bent and touching) is causing the short, cleaning them somehow, and then letting the phone dry will usually fix the problem.

A

Anonymous

Are u sure alchohal will work?

A

Anonymous

Remove the battery and ensure the screws are all in place and tight.

1 Related Answer

Anonymous

  • 2 Answers
  • Posted on Jul 18, 2009

SOURCE: lg vx8100 error message on screen: use genuine battery. power off 10 sec cuts off

I took out the battery on a lg verizon phone oops put it back in now black nothing ?? There must be some sort of way to replace the battery that reinitializes it any help

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

On power up, why does it indicate 'use genuine battery', then shuts off?

U are not using an original LG battery. They have some sort of chip inside them for ID purposes. When you use another battery, even though it fits properly, the phone will not charge the battery!!!!
On my LG the off brand battery works but I have to use a universal charger to do the deed and not the phone. It appears LG has taken it one step further by not even allowing you to use a non LG battery!
That really bites!!!!!!!!!
0helpful
1answer

My trio stealth g2 7" tablet wont turn on

Check for a bad battery, charger in that order.

Each can be gotten inexpensively on ebay. eBayeBay
0helpful
1answer

Phone says use genuine battery cleaning not helping

I have an LG VS660 and every time i turn it on or connect my charger, it comes on and reads, "Use Genuine Battery-Power Off". This is a brand new battery that i just ordered and got about 2 days ago but my phone is STILL acting the same!!! PLEASE, i need this phone on!!! How can i get my phone to work????
May 08, 2011 • LG U8150
0helpful
1answer

Use genuine battery

keep your phone on the heater for a few days .I had the same problem with my e65 but worse.it was in the washing machine and i found the phone soaking wet.so straight away i got a dry towel and wiped it and left it for a few days.3 days later it was working fine.

so why don't you try it ,it worked for me so hopefully it works for you
0helpful
1answer

LG Chocolate vx8550

I took the phone to Verizon and they tried a different battery. It worked fine so I had to buy a new battery
2helpful
5answers

LG VX8300 phone wet

I had this same problem and the problem actually is not with the phone. It means that the water damaged the battery. I purchased a new battery at a verizon store (because they have a 15 day return policy), popped it in and everything was hunky dory. Now I cannot say if there is any water damage to the rest of the phone, but when you are getting the error to use genuine battery, it is because that one is now damaged. New battery costs about 30 to 40 dollors

Hope this helps
0helpful
1answer

Use Genuine Battery

I folded up a small piece of paper and put it in between the battery and back case.
2helpful
3answers

Lg vx8100 error message on screen: use genuine battery. power off 10 sec cuts off

Not exactly a solution. I tried leaving it off overnight and tried it several times after removing and inserting the batteries. I also cleaned the contacts with contact cleaner and a Q tip. It did not fix it. But I just left it off for 2 days meaning to go to the Verizon store and get it fixed or replaced. But I turned it on now and it fixed itself! Model VX8300. Maybe the contact cleaning did it but it had to dry more. You can use a Q Tip dipped in a cup of water with a teaspoon of Mr.Clean. But then rinse it with a water wet Q tip and then dry it with a paper towel. I used contact cleaner.
Dec 06, 2006 • LG VX6000
Not finding what you are looking for?

37,929 views

Ask a Question

Usually answered in minutes!

Top LG Cell Phones Experts

vince

Level 3 Expert

2530 Answers

Steve Sweetleaf
Steve Sweetleaf

Level 3 Expert

1212 Answers

nexrad_chris

Level 2 Expert

177 Answers

Are you a LG Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...