RPE Won't start. Can't even get to the credentials/login screen. Database exceptions.

Hi Bob,

I would have to remote in to see what is going on. But did you compare database versions between server and client? They must be exact. Or maybe a repair install of RPE.
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Feel free to email me with more details if need be.

Backup database first.
Log your license key by trying to register. It should display.
Uninstall RPE from Programs in Control Panel. Then search for the CRE.net folder and rename it CREOLD.net. Then reload RPE.
After install, it will ask you to re-register. It will also ask you if you want to keep existing database. If you are starting from scratch, choose over write with a new one. Otherwise, keep existing db. This will preserve your inventory and menu setup.
[email protected]
Feel free to email me with more details if need be.

Number 1 reason for odd fonts or behavior of printers is the wrong driver installed. RPE is very fussy about this. Download the driver that PCAmerica recommends to use, not the most recent. The G1 could be a setup problem in your inventory, but I would have to remote into PC and look. If interested, email me.
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Feel free to email me with more details if need be.

You didn't say who the processor was. Many require a software program to interface with RPE that you need to install on new computer. Contact your processing company and they should point you in the right direction, if they want your business.

B Mattern
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Please return and give me a favorable rating if this helps or is of value to you.

What model is the RPE?
Also, have you tried a hard reset?

With your previuos problem and now this, it might be wise to reload RPE and SQL Server. Be sure to backup database first. Then uninstall RPE and delete all folders dealing with CRE. Uninstall SQL server and all related software. You can then install both from the CD or download.You will probably need to reregister RPE. Then restore your database.

If this seems a little more than you wish to handle, I'm available. [email protected]

Your getting a connection successful because your looking at the localhost. The server would be the network name of your server. And the password is case sensitive and is pcAmer1ca. (Note the number 1, not an i)

brewkeeper, there are so many possibilities on this subject that I couldn't even begin to cover them. The backup file should end in '.bak' and be located in the 'CRE.net' folder under Program files on your C drive if you did a typical installation. If the backup completed successfully, you should have received a completed popup. If you locate the backup file, the restore process will ask you what you want to call the restored database. If you are positive you want to do this, call it 'cresql'. This is the standard RPE database name. If you are not positive, call it something else. You may not use numbers. Try using 'restoreone'. You should get a message that database was restored. This does not, repeat does not make it the active database. You must then switch to the new database name you created. This will allow you to switch back and forth between databases. If you called the restored DB 'cresql', then it would be active and overwrite the current database. Any changed since the backup would be lost.

I repair RPE databases and am available if you need help recovering. Email me at [email protected] and I'll call you.

use the software default or another login and go to employee settings. Admin was probably disabled. Re-enable it and try again

This can be done, but not thru RPE software. You have to run an update query on the SQL database. Not an easy task even for an expert.

I can do this for you if you are still interested. [email protected]