We have not had this typed of problem before
but I have gone through the guide regarding to turning the ringer up
while it is both ringing and in idle mode but the ringer wont turn on.
Any other suggestions?
Adjusting the Ringer, Earpiece and Speaker Volume
Adjusting the Ringer Volume
You can choose from four ringer volume settings (off, low, medium, and high) separately on each handset or the base.
With the phone in standby, press or on the handset or VOLUME or VOLUME on the base. The handset or base sounds the ringer at that level.
Use on the handset or VOLUME on the base to make the ringer volume louder. Use on the handset or VOLUME on the base to make it softer or turn it completely off.
When you hear the ringer volume level you want to use, stop pressing keys.
The handset or base will use the new ringer volume starting with the next incoming call.
Note: If you set the ringer volume to Off, the handset or base won't ring. Other handsets or base will ring according
to their individual settings.
Muting the Ringer (One call only)
While the phone is ringing, press /Mute or END on the handset or on the base to mute the ringer
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The ringer is actually a wav.file from the Mitel IP Set, it is not a physical bell/ ringer.
Does the phone ring when you call it internally?
Try using the speaker phone, it the speaker phone is working then it is not the speaker in the set.
Might be the wav.file is missing in the set.
It's either that -or- the IP set is not programmed to ring on incoming lines.
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