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Timed Out (TO) indicates the terminal made a connection but it timed out because there was no reply from the host.
have your MID checked in Term master/ your merchant service provider can assist
CE is the error message it means COMMUNICATION ERROR
the machine is saying it cant communicate: meaning how is it connected to a phone line? you said you took off the splitter.
make sure the phone line is not faulty and is not too long of a cord and is not sharing with any device. the line you use to have on the splitter is it connected to a fax line > does it need a prefix (pabx code) to get an outside line : like a 9 to dial out?
try connecting the phone line from the machine directly to the phone jack and try to process a sale. good luck !
that error RB: means repeat batch / the batch was already sent and needs to be cleared out of the machine. TSYS also needs to clear it on there end too.
That error RB: means repeat batch / the batch was already sent and needs to be cleared out of the machine. TSYS also needs to clear it on there end ...
1) Make sure your terminal is on the main screen: “Swipe Customer Card”. If the terminal does not say this then hit the CANCEL button until it does. 2) Press FUNCTION, 10, ENTER. 3) The terminal will prompt for a password. Type in 0000 ENTER. 4) The terminal should prompt you to enter the date. Type in the date in MMDDYY format then hit ENTER. The terminal then prompt you for the time. Enter the time in HHMM format, in military time. For example, 3PM would be 1500. 5) The terminal should automatically go back to the “Swipe Customer Card” screen. Check to make sure the date and time have been updated (it should be displayed on the main screen). If they have not, then repeat these steps up to two more times to make the change stick.
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