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I just got my scanner yesterday and had the same problem with my FIRST jpg. I looked for a solution and found your posting. I had scanned one page of the instruction booklet from the center fold outwards, not in the direction of the text, but rather sideways across it. That image was mirrored. I did another scan in the 'proper' direction, that is, from the top of the page to the bottom, both as a jpg and a PDF and they came out in a normal, readable form. Perhaps you need to do it a few times if you haven't already? Have you tried calibrating it?
A. Please try this: Please start, in the search box type msconfig and hit enter on the keyboard. You will get System configuration utility. Please click tab, startup and then click Disable and then click OK. Restart your computer. B. To remove malware/adware/spyware: Please scan your computer using free version of Superantispyware. http://www.superantispyware.com/ Please run quick scan.
If your printer has both an automatic document feeder and a flat glass portion for scanning, try scanning from both. If you only get the lines on one of the scans then that is where your problem is. Most common issue on scanners is a liquid paper, bit of paper, glue, etc on the Automatic document feeder glass. Clean the glass and you should be fine.
Do you use the document feeder when faxing and scanning? If so, the line is likely some paper dust, white-out, or other dirt on the thin piece of glass to the left of the main platen glass. Wipe that glass strip with a lint-free cloth, and if that doesn't work try using a little bit of alcohol.
If the line persists, or it occurs when you don't use the document feeder, it's probably dust somewhere in the optical portion of the unit, underneath the glass. If you want to take it apart, you can blow some compressed air around down there to scatter the dust or try wiping down the mirrors with a lint-free cloth.
Most scanners scan the whole "bed" not just the document lying on it. Where no part of the document covers the bed usually appears as black.
Normally when scanning you are offered and option whether to scan the whole document or a portion thereof. When previewed, a dotted line appears around the portion the scanner thinks you want, you have to re-arrange that box so that it lies just within the part or the document you require.
Should this not resolve the issue the menu options on the left hand side of the Xerox web page should guide you to a resolution.
Usually there will be a dashed line that is around the image. Sometimes it will just surround a darker portion of an image, such as the text portion on a white piece of paper. This is common. Use the mouse and aim it at the dashed line and "pull" the lines to the edges of your document, then press accept. This should fix your problem.
Even a single grain of dust or a single strand of hair on the scanning glass will cause the scan head to perceive ink/image where there is none. Deffinetly try cleaning the glass using a good window cleaner, and a cloth that is completely clean, or even a peice of newspaper. If the black line remains, I would suggest taking it into a service center to have the scan head itself cleaned.