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Most scanners scan the whole "bed" not just the document lying on it. Where no part of the document covers the bed usually appears as black.
Normally when scanning you are offered and option whether to scan the whole document or a portion thereof. When previewed, a dotted line appears around the portion the scanner thinks you want, you have to re-arrange that box so that it lies just within the part or the document you require.
Should this not resolve the issue the menu options on the left hand side of the Xerox web page should guide you to a resolution.
likely your resolution settings are very high, anything scanned at over 100dpi will take considerably longer. if it were a hardware issue then the scanned document would not be readable as the speed of the rollers must be sync'd with the scanning speed for a successful scan
Normally these scanner have a prescan window whcih shows the image that is being scanned. Only the selected area will be bright and the rest little shaded. You need to expand the selection, by dragging the line (dashes running along the border). Select default option in the software setting, if in doubt.
I don't have the exact printer, but I was having the same problem with it. Here's what I did to solve it: 1. Before you start scanning open HP Scan Pro. 2. Click on new scan and it will give you a preview of what is to be scanned. 3. There should be a window you can adjust to scan only a certain area, click on the handles and pull them out to scan the entire page. 4. When you have surrounded desired area, click accept down at the bottom and it should scan the entire page.
Hope this helps!
(I should also probably mention I did this on my mac. It may be a little different for Microsoft users, but this should still work.