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I am unable to receive emails sent to my hotmail account. my contacts have tried sending me numerous emails that are work related, but i am not receiving them help please

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  • mabelfatia Nov 20, 2008

    I have been sent numerous emails from a contact in regards to work stuff, and each time they send it to me it does not come thru to my hotmail account, can you help me, is there something in my settings that i can change to allow their emails to come thru?



    thank you

  • Lee Hodgson
    Lee Hodgson May 11, 2010

    can you explain further please


    regards

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If you are trying to download them to the computer, you will have to pay for that privilege. acces the account online, if this is what you already do then for some reason the emails are being redirected and there are possible hackers at work. If this is the case create a new account and report this to microsoft

hope this helps

regards

Posted on Nov 20, 2008

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Unable to receive emails from certain contacts


I'm assuming that "send" should be "receive" because you most definitely can send attachments from a Hotmail account, no matter what type, as we'll see in a second.
There are two solutions, neither of them pretty:
  1. Have the sender send the attachment again, with a different name, or as a compressed file. ".zip" files are fine. ".exe" files are not. So if your sender creates a .zip archive of the .exe file that he's trying to send you, that you can save, and then decompress back into it's original form and name.
    Heck, just renaming the file is enough. Have the sender rename the .exe file into a .txt file and send that as an attachment. You'll be able to download it, and then rename it back to a .exe.
  2. Forward the attachment to a non-Hotmail account. Hotmail doesn't mention this approach, but sure enough, even though you can't open the unsupported attachments, you can forward them to a different account on a different service. If that service allows you to open the attachment, you've got it.
Hotmail's goal here is, obviously, to make it difficult to open malware in attachments by accident. You have to take steps of some sort; you have to think about it.
If you go through those steps, and you still get infected? Well, it was your own doing.

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