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I am unable to receive emails sent to my hotmail account. my contacts have tried sending me numerous emails that are work related, but i am not receiving them help please

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  • mabelfatia Nov 20, 2008

    I have been sent numerous emails from a contact in regards to work stuff, and each time they send it to me it does not come thru to my hotmail account, can you help me, is there something in my settings that i can change to allow their emails to come thru?



    thank you

  • Lee Hodgson
    Lee Hodgson May 11, 2010

    can you explain further please


    regards

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  • Master
  • 4,806 Answers

If you are trying to download them to the computer, you will have to pay for that privilege. acces the account online, if this is what you already do then for some reason the emails are being redirected and there are possible hackers at work. If this is the case create a new account and report this to microsoft

hope this helps

regards

Posted on Nov 20, 2008

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Here are the most common reasons for this problem, which is a common complaint.

Email file attachments problem At the time of writing, Hotmail lets you send email attachments of upto 10MB (free accounts). Are you trying to attach a file that's too large? Also, Hotmail may not send emails with files attachments that it thinks can harm its servers or the recipient's computer. Try sending the message without the attachment and see if it goes through.
You may also be interested in knowing how to attach a large file to an email message.
Browser support If the email composition window doesn't open, the browser you are working on is probably not supported by Hotmail. In this case, use another web browser - there are tens of these programs available for free - check the browser list. The technology behind Hotmail may not work with newly released browsers (has happened before) and really old ones.
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Problem in sending email from a new Hotmail email account Taking the above point forward, to protect itself from spammers, Hotmail sets a lower limit of sending email messages from new accounts. This limit is gradually increased (probably automatically) as time passes. So if you have sent a whole bunch of emails the day you created the account, Hotmail will most likely not understand that you've done is out of excitement; it's going to think you are a spammer and abusing the service.
New users may also need to go through the Windows Live Hotmail email verification process. This is simply to ensure that the address is being operated by a human and not by a spambot and will stop Hotmail from asking you to verify the account each time.
Hotmail account blocked from send email? A Hotmail account can be blocked from sending email if the system believes that the subscriber has behaved like a spammer! So if you get a 'This account is currently blocked from sending messages', please read that article to know more and to get the issue sorted out with Hotmail staff.
Account closed An account closed message is displayed for the same reason - sending more emails in a day than the limit. You can always contact Hotmail support via abuse@hotmail.com email address - which is kind of ironic because if you can't send emails, how can you send one to the support department? And this brings up the important requirement of having multiple email accounts.
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There are two solutions, neither of them pretty:
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