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That is a typical problem/issue. What happens is the ip block gets blacklisted and no longer works. All you need to do is wait a few days and it should work again. I think the longest I've seen it down lately is about 4 days or so. Hotspot is pretty proactive on fixing the connections so it usually is much faster. There are a few things you can try such as disconnecting, wait a minute and then reconnect to get a different ip. If the ip is out of the blacklisted range you should be able to watch the BBC/IT4 etc again right away. If not then about all you can do is wait and keep trying to connect. The disconnects I've seen recently are very short compared to when they first started. Those lasted weeks sometimes.
Sounds weird. Is your internet line working ok otherwise? The fact you moved apartment shouldn't make any difference to Expat Shield. Two possibilites - their server is/was down, which is not unlikely. Secondly, did you kill the page it jumps to when it connects? Let that load properly first then kill after. I usually have my TV page up ready to go, connect Expat, let it open what it wants then kill it and refresh tv page. They may even have updated something and you might need to install a newer version to connect. It has happened before. Most likely server trouble, which then sometimes leads to necessity for new install. Probably purely just a coincidence with your change of apartment :-)
Webroot has a main page where one of the tabs across the the top is 'Shields' Click on that tab and set all shields on except the e-mail one. That one makes a mess on Outlook Express. I also dropped back a few versions since the latest one kept yakking about a shortage of drive space when there was no problem. As to alerts the program will give an ' Alert' when it thinks that a sweep is overdue. I just click on 'sweep later' and minimize the alert.There are also some good anti spyware 'freebies such as AVG and SpyBot Search and destroy